Care Scheduling Specialist - Client Matching & Rota

Home Instead, Inc.; Shrewsbury; On-site; GBP 24,000 - 32,000; Full time

Job summary

Home Instead, Inc. in the United Kingdom seeks an experienced Scheduling Coordinator to plan, organise and maintain consistent schedules for clients and Care Professionals in our locally trusted care team.

The role focuses on efficient scheduling, travel optimisation, and real-time adjustments, with opportunities to collaborate with the care team and recruitment to ensure adequate staffing and a positive client experience.

Qualifications

• Experience in a scheduling or coordinating role within domiciliary care.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• NVQ Level 2 in Health & Social Care (desirable).

Responsibilities

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

Skills

Scheduling experience

Communication skills

Planning and prioritisation

Calm under pressure

Education

NVQ Level 2 in Health & Social Care

Job description

Home Instead, Inc. in the United Kingdom seeks an experienced Scheduling Coordinator to plan, organise and maintain consistent schedules for clients and Care Professionals in our locally trusted care team.

The role focuses on efficient scheduling, travel optimisation, and real-time adjustments, with opportunities to collaborate with the care team and recruitment to ensure adequate staffing and a positive client experience.