Scheduling Coordinator

Home Instead; Shrewsbury; On-site; GBP 24,000 - 32,000; Full time

Job summary

Home Instead, Inc. in the United Kingdom seeks an experienced Scheduling Coordinator to plan, organise and maintain consistent schedules for clients and Care Professionals in our locally trusted care team.

The role focuses on efficient scheduling, travel optimisation, and real-time adjustments, with opportunities to collaborate with the care team and recruitment to ensure adequate staffing and a positive client experience.

Qualifications

• Experience in a scheduling or coordinating role within domiciliary care.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• NVQ Level 2 in Health & Social Care (desirable).

Responsibilities

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

Skills

Scheduling experience

Communication skills

Planning and prioritisation

Calm under pressure

Education

NVQ Level 2 in Health & Social Care

Job description

Home Instead is an award-winning, family-run business and part of a global network, providing high-quality home care for older people. We are committed to delivering care that we would want for our own families. Our dedication to excellence has earned us an Outstanding rating from CQC – the first home care provider in Shropshire to achieve this. Our mission is to change the face of ageing by being the most admired home care provider of in home dementia care.

We pride ourselves on continuity and consistency for both our clients and our Care Professionals though our outstanding schedules.

We are seeking an experiencedScheduling Coordinatorto take responsibility for planning, organising, andmaintainingconsistent schedules that align with our Home Instead model.

Job Description

Key Responsibilities:

Develop andmaintaineffective, efficient schedules for clients and Care Professionals.

Ensure schedules optimise travel time and availability while meeting client needs.

Be responsive to changes, making real-time adjustments when necessary.

Match Care Professionals with clients, arranging introductions in collaboration with the care team.

Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.

Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.

Work with the recruitment team to ensure staffing levels meet demand.

Participate in the on-call rota asrequired.

What We Offer:

• A supportive team who go above and beyond.
• Full training and ongoing development opportunities.
• A rewarding role where you can make a real difference every day.
• A friendly, values-led culture where your contribution is recognised and appreciated.
• The opportunity to be part of an award-winning care company committed to quality and relationship-led care.

Why Home Instead?

At Home Instead,you’llbe part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your schedulingexpertisewill directlyimpactthe well-being of our clients and the success of our Care Professionals.

Qualifications

Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.

• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• NVQ Level 2 in Health & Social Care (desirable).
• Flexibility to support the evening and weekend on-call rota.

Additional Information

Ready to Make a Difference?

Please note that this role is UK based and a right to work in the UK will need to beestablishedas part of the recruitment process.