Care Coordinator - Scheduling - Home Instead

Home Instead; Cowes; Presencial; GBP 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

On-call pay

Career development

Supportive team

Descripción de la vacante

Home Instead in Cowes, United Kingdom, seeks a Care Coordinator to join a busy coordinating team. You will manage the rota, plan ahead, and ensure the right care at the right time for each client. A full driving licence and access to a car are essential.

You will participate in on-call shifts about every 5–6 weeks, with full training and support from an experienced team to help develop skills in coordination, compliance, and care management.

Formación

• Experience in care; coordinating or scheduling is a bonus but training provided.
• Strong organisation and ability to stay calm when changes occur.
• Excellent communication skills on the phone and in person.
• Caring, person-centred approach with high standards for safe, quality care.

Responsabilidades

• Manage daily rota and plan future rotas to ensure clients receive the right care at the right time.
• Cover sickness, changes, and last-minute calls; coordinate ahead on rotas and future coverage.
• Maintain continuity by ensuring familiar faces and regular rounds for clients.

Conocimientos

Care experience

Organisation

Communication

Driving licence

Coordination

Herramientas

Access Care Planning

Descripción del empleo

We're looking for a Care Coordinator to join our ever-growing team. Are you organised, caring and ready for your next step? Become part of our coordinating team, keep our rota running smoothly and help shape the care our clients receive every day. Come and join an outstanding team!

Your main job: scheduling

As part of our coordinating team, most of your time will be spent on the rota: covering the day-to-day rota and working ahead to plan future rotas, so every client gets the right care at the right time.

• Covering the daily rota, including sickness, changes and last-minute calls
• Working ahead on rotas, so clients and Care Professionals know who is coming and when
• Protecting continuity, so clients see familiar faces and Care Professionals keep their regular rounds
• Speaking to clients and their families about any changes before they happen, and recording every change
• Making sure calls match each client's care plan, with realistic travel time and fair, safe shifts
• Supporting with care calls when needed to cover sickness and annual leave
• Being part of the on-call rota, around 1 week in every 5-6 weeks

Also part of the role: compliance and quality

• Checking Care Professionals' compliance, including training, supervisions and spot checks
• Completing supervisions with Care Professionals
• Going out to support with compliance, such as support visits in clients' homes
• Completing service reviews with clients and their families
• Carrying out quality assurance checks over the phone

Supporting our team

• Checking in on our Care Professionals' wellbeing, and being a friendly, supportive point of contact
• Working as part of a close, caring coordinating and office team

What we're looking for

• Experience in care. Coordinating or scheduling experience is a bonus, but full training will be given.
• Great organisation and the ability to stay calm when things change quickly
• Excellent communication skills on the phone and in person
• A caring, person-centred approach, with high standards for safe, quality care
• Confidence using computer systems (we use Access Care Planning)
• A full driving licence and access to a car (essential)
• Happy to support with care calls and to join the on-call rota

What we offer

• 37.5 hours a week
• Pay: £28,000 - £30,000 per annum with additional pay when On Call
• Full training and support from an experienced team
• The chance to develop your career in coordination, compliance and care management
• A supportive company that puts its clients and its team at the heart of everything it does