Care Scheduler & Client Experience Lead

Home Instead; Harwell; On-site; GBP 23,000 - 29,000; Full time

Job summary

Home Instead is seeking a Scheduling Co-ordinator to manage client and CAREGiver calendars and deliver high-quality care scheduling. You will coordinate client needs with availability, travel time, holidays, and training, ensuring continuity of care and timely responses to changes.

You'll develop strong relationships with clients and CAREGivers, support recruitment to meet staffing levels, and maintain accurate records in the scheduling system.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Proficient with IT systems, Microsoft Office, and CRM software.
• Strong communication and interpersonal skills.
• Excellent organisation and ability to work under pressure.
• Team player with strong rapport-building.
• Attention to detail and ability to multi-task.
• Analytical and able to work on own initiative.

Responsibilities

• Understand and build schedules around clients and CAREGivers.
• Prepare schedules considering travel time, holidays, training and last-minute cancellations.
• Respond to schedule changes and liaise with relevant team members.
• Match CAREGivers to new clients with client services team and arrange introductions.
• Match client schedules to needs with same CAREGiver and times each week where possible.
• Develop relationships with clients and CAREGivers for positive experiences.
• Collaborate with recruitment to meet staffing levels.
• Coordinate with Care Team to resource and schedule care packages on time.
• Add and maintain client and CAREGiver data in the scheduling system.
• Carry out other duties necessary for operation.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy.

Skills

Scheduling experience

IT skills

Communication skills

Organisational skills

Team player

Attention to detail

Analytical thinking

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Home Instead is seeking a Scheduling Co-ordinator to manage client and CAREGiver calendars and deliver high-quality care scheduling. You will coordinate client needs with availability, travel time, holidays, and training, ensuring continuity of care and timely responses to changes.

You'll develop strong relationships with clients and CAREGivers, support recruitment to meet staffing levels, and maintain accurate records in the scheduling system.