Care Scheduler & Analytics Specialist

Sandwell Metropolitan Borough Council; Smethwick; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Award-winning employee benefits scheme

Health and wellbeing focus

Ongoing learning and careerdevelopment

Generous annual leave entitlement

Local government pension scheme

Job summary

Sandwell Metropolitan Borough Council is seeking a Care Scheduler & Analyst in Smethwick to coordinate care delivery for the STAR Reablement Service. You will manage staff rotas, referrals and performance reporting while using Power BI to drive data-informed decisions.

This permanent role offers 37 hours per week, with evening and weekend work as required, and a grade/salary range of £32,578 to £37,563. You will join a collaborative team improving outcomes for local residents.

Qualifications

• Experience in scheduling, workforce planning, rostering or coordinating services within a busy environment.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.
• Experience of working with computerised systems and Microsoft Office applications, particularly Excel.
• Strong attention to detail and the ability to maintain accurate records.
• Ability to analyse information and present findings clearly.
• Proactive and solution-focused approach to problem solving.
• Ability to work under pressure while maintaining high customer service standards.

Responsibilities

• Producing and maintaining effective staff schedules and rotas.
• Allocating referrals and monitoring workforce capacity.
• Responding to short-notice service changes and operational demands.
• Ensuring continuity of care and efficient deployment of resources.
• Liaising with operational teams, managers and stakeholders to support service delivery.
• Maintaining accurate records and ensuring data quality.
• Producing performance reports and management information.
• Analysing operational data and identifying trends, risks and opportunities for improvement.
• Supporting the development of reporting systems and BI tools, including Power BI.
• Contributing to service improvement initiatives and helping to drive operational efficiency.

Skills

Scheduling

Workforce planning

Rostering

Data analysis

Power BI

Excel

Communication

Tools

Power BI

Excel

Job description

Sandwell Metropolitan Borough Council is seeking a Care Scheduler & Analyst in Smethwick to coordinate care delivery for the STAR Reablement Service. You will manage staff rotas, referrals and performance reporting while using Power BI to drive data-informed decisions.

This permanent role offers 37 hours per week, with evening and weekend work as required, and a grade/salary range of £32,578 to £37,563. You will join a collaborative team improving outcomes for local residents.