Care Scheduler & Analytics Specialist

Sandwell; Smethwick; Remote; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Employee benefits scheme

Health and wellbeing focus

Learning and career development

Generous annual leave

Pension scheme

Counselling services

Job summary

Sandwell Council is seeking a Care Scheduler & Analyst in Smethwick. The role focuses on coordinating care delivery, workforce schedules and capacity management, with an emphasis on data-driven decision making.

You will support performance reporting and develop BI capabilities, including Power BI, to improve service delivery. The role involves coordinating staff rotas, managing referrals, and responding to changes in demand, while contributing to improvements through data analysis and reporting.

Qualifications

• Experience of scheduling and workforce planning in busy environments.
• Strong organisational skills and ability to prioritise.
• Excellent communication and interpersonal skills.
• Experience with computerised systems and Microsoft Office, particularly Excel.
• Attention to detail and ability to maintain data quality.
• Ability to analyse information and present findings clearly.
• Proactive and solution-focused approach to problem solving.
• Ability to work under pressure while maintaining high customer service.

Responsibilities

• Produce and maintain effective staff schedules and rotas.
• Allocate referrals and monitor workforce capacity.
• Respond to short-notice service changes and operational demands.
• Ensure continuity of care and efficient deployment of resources.
• Liaise with operational teams, managers and stakeholders to support service delivery.
• Maintain accurate records and ensure data quality.
• Produce performance reports and management information.
• Analyse operational data and identify trends, risks and opportunities for improvement.
• Support development of reporting systems and BI tools including Power BI.
• Contribute to service improvement initiatives and drive operational efficiency.

Skills

Scheduling

Workforce planning

Rostering

Coordination

Organisational skills

Communication

Analytical thinking

Problem solving

Tools

Power BI

Excel

Job description

Sandwell Council is seeking a Care Scheduler & Analyst in Smethwick. The role focuses on coordinating care delivery, workforce schedules and capacity management, with an emphasis on data-driven decision making.

You will support performance reporting and develop BI capabilities, including Power BI, to improve service delivery. The role involves coordinating staff rotas, managing referrals, and responding to changes in demand, while contributing to improvements through data analysis and reporting.