Care Scheduler Analyst

Sandwell; Smethwick; Remote; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Employee benefits scheme

Health and wellbeing focus

Learning and career development

Generous annual leave

Pension scheme

Counselling services

Job summary

Sandwell Council is seeking a Care Scheduler & Analyst in Smethwick. The role focuses on coordinating care delivery, workforce schedules and capacity management, with an emphasis on data-driven decision making.

You will support performance reporting and develop BI capabilities, including Power BI, to improve service delivery. The role involves coordinating staff rotas, managing referrals, and responding to changes in demand, while contributing to improvements through data analysis and reporting.

Qualifications

• Experience of scheduling and workforce planning in busy environments.
• Strong organisational skills and ability to prioritise.
• Excellent communication and interpersonal skills.
• Experience with computerised systems and Microsoft Office, particularly Excel.
• Attention to detail and ability to maintain data quality.
• Ability to analyse information and present findings clearly.
• Proactive and solution-focused approach to problem solving.
• Ability to work under pressure while maintaining high customer service.

Responsibilities

• Produce and maintain effective staff schedules and rotas.
• Allocate referrals and monitor workforce capacity.
• Respond to short-notice service changes and operational demands.
• Ensure continuity of care and efficient deployment of resources.
• Liaise with operational teams, managers and stakeholders to support service delivery.
• Maintain accurate records and ensure data quality.
• Produce performance reports and management information.
• Analyse operational data and identify trends, risks and opportunities for improvement.
• Support development of reporting systems and BI tools including Power BI.
• Contribute to service improvement initiatives and drive operational efficiency.

Skills

Scheduling

Workforce planning

Rostering

Coordination

Organisational skills

Communication

Analytical thinking

Problem solving

Tools

Power BI

Excel

Job description

Job Title: Care Scheduler & Analyst
Grade/Salary: Grade E, SCP 18 - 25 (£32,578 - £ 37,563)
Contract Type: Permanent
Location: Smethwick
Hours per week: 37 Hours- Evening and weekend working (as required)

Make a Real Difference Every Day!

Are you highly organised, analytical and passionate about making a difference? Do you thrive in a fast-paced environment where no two days are the same?

Join the STAR Reablement Service and play a vital role in supporting vulnerable adults to regain and maintain their independence within their own homes. As part of our Capacity Team, you will help ensure the right care is delivered at the right time, whilst contributing to the ongoing development of data-driven decision making across the service.

At Sandwell Council, we believe in a supportive and inclusive culture where collaboration thrives. You'll work alongside dedicated professionals committed to improving outcomes for local residents and delivering high-quality services to those who need them most.

About the Role

This is an exciting opportunity to join a busy and dynamic team responsible for coordinating care delivery across the STAR Reablement Service.

The role combines workforce scheduling, capacity management and operational coordination with the opportunity to support service improvement through performance reporting and data analysis.

You will be responsible for coordinating staff rotas, managing referrals, responding to changes in operational demand and ensuring the effective deployment of resources. In addition, you will help develop and utilise performance information to support operational and strategic decision-making across the service.

As the team continues to strengthen its use of technology and business intelligence tools, including Power BI, the successful candidate will have the opportunity to contribute to the development of reporting and analytical capabilities that support continuous service improvement.

What You'll Do

Your key responsibilities will include:

• Producing and maintaining effective staff schedules and rotas.
• Allocating referrals and monitoring workforce capacity.
• Responding to short-notice service changes and operational demands.
• Ensuring continuity of care and efficient deployment of resources.
• Liaising with operational teams, managers and stakeholders to support service delivery.
• Maintaining accurate records and ensuring data quality.
• Producing performance reports and management information.
• Analysing operational data and identifying trends, risks and opportunities for improvement.
• Supporting the development of reporting systems and business intelligence tools, including Power BI.
• Contributing to service improvement initiatives and helping to drive operational efficiency.

About You

You will bring:

• Experience of scheduling, workforce planning, rostering or coordinating services within a busy environment.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.
• Experience of working with computerised systems and Microsoft Office applications, particularly Excel.
• Strong attention to detail and the ability to maintain accurate records.
• The ability to analyse information and present findings in a clear and meaningful way.
• A proactive and solution-focused approach to problem solving.
• The ability to work under pressure whilst maintaining high standards of customer service.

Desirable:

• Experience of performance monitoring and reporting.
• Experience of analysing operational data.
• Knowledge of Power BI or other business intelligence tools.
• Experience working within health, social care or a related operational environment.

Why Work With Us?

We offer a competitive and rewarding package including:

• Access to our award-winning employee benefits scheme - discounts on retail, gyms, cinema, and more!
• A strong focus on health and wellbeing to support you inside and outside of work.
• Opportunities for ongoing learning and career development.
• Generous annual leave entitlement.
• Salary sacrifice schemes for cars and bikes.
• Membership in the local government pension scheme.
• Confidential free counselling services to support your mental health.