Care Resource Planner & Scheduler

ECL; Basildon; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

55p per mile

32 days annual leave

Fully paid induction and training

Career development opportunities

Annual salary reviews

Annual performance-related bonus

Company pension

Healthcare support scheme

Employee Loyalty Scheme

Referral bonus up to £1500

Blue Light Card

Mental health first aiders

Membership reimbursements

Job summary

Essex Cares Limited is seeking a Resource Planner to join the Basildon hub on a permanent basis. You will schedule and manage rotas for our care staff across Southwest Essex, ensuring customers receive excellent service.

The role requires fast, accurate rota adjustments and effective communication with teams. Based in Basildon, you will work in a busy, reactive environment and must maintain data privacy while coordinating with multiple electronic systems.

Qualifications

• Full driving license and use of vehicle for work
• Good understanding of resource planning, allocating and scheduling calls
• Comprehensive geographical knowledge of the North Essex area
• Experience with a variety of electronic systems
• Exceptional communication and customer service skills
• Excellent organisational abilities
• Ability to use own initiative and resolve queries quickly under pressure
• Experience dealing with sensitive data and information governance

Responsibilities

• Schedule and manage rotas for care staff to ensure service quality
• Review, allocate and revise rotas based on service needs
• Handle urgent rota changes with short-notice requirements

Skills

Full driving license

Resource planning

Scheduling

Geographical knowledge North Essex

Electronic systems experience

Communication skills

Organisational skills

Initiative and problem solving

Data protection / info governance

Job description

Essex Cares Limited is seeking a Resource Planner to join the Basildon hub on a permanent basis. You will schedule and manage rotas for our care staff across Southwest Essex, ensuring customers receive excellent service.

The role requires fast, accurate rota adjustments and effective communication with teams. Based in Basildon, you will work in a busy, reactive environment and must maintain data privacy while coordinating with multiple electronic systems.