Resource Planner

ECL; Basildon; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

55p per mile

32 days annual leave

Fully paid induction and training

Career development opportunities

Annual salary reviews

Annual performance-related bonus

Company pension

Healthcare support scheme

Employee Loyalty Scheme

Referral bonus up to £1500

Blue Light Card

Mental health first aiders

Membership reimbursements

Job summary

Essex Cares Limited is seeking a Resource Planner to join the Basildon hub on a permanent basis. You will schedule and manage rotas for our care staff across Southwest Essex, ensuring customers receive excellent service.

The role requires fast, accurate rota adjustments and effective communication with teams. Based in Basildon, you will work in a busy, reactive environment and must maintain data privacy while coordinating with multiple electronic systems.

Qualifications

• Full driving license and use of vehicle for work
• Good understanding of resource planning, allocating and scheduling calls
• Comprehensive geographical knowledge of the North Essex area
• Experience with a variety of electronic systems
• Exceptional communication and customer service skills
• Excellent organisational abilities
• Ability to use own initiative and resolve queries quickly under pressure
• Experience dealing with sensitive data and information governance

Responsibilities

• Schedule and manage rotas for care staff to ensure service quality
• Review, allocate and revise rotas based on service needs
• Handle urgent rota changes with short-notice requirements

Skills

Full driving license

Resource planning

Scheduling

Geographical knowledge North Essex

Electronic systems experience

Communication skills

Organisational skills

Initiative and problem solving

Data protection / info governance

Job description

Community Care - Planning & Coordination

Contract: Permanent Full-Time, 37 hours per week

Shifts: between 7am – 8pm

Do you pride yourself on having exceptional organisation skills? Are you able to work under pressure, resolving queries effectively and efficiently?

About You

ECL are looking for a Resource Planner to join our Southwest Essexteam on a permanent basis. Based in our Basildoonhub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible.

This role would suit an individual who enjoys working in a fast paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as, dealing with urgent requests resulting in rota to be changed at short notice.

To succeed in this role, you need:

• A full driving license and use of vehicle for work purposes


• A good understanding of resource planning, allocating and scheduling calls


• A comprehensive geographical knowledge of the North Essex area


• Experience of working with a variety of electronic systems


• Exceptional communication skills and customer service


• Excellent organisational skills


• The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure.


• Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection

Experience of working in a care environment would be advantageous to your application.

What we can offer you:

• 55p paid per mile tax-free


• Up to 32 days annual leave a year (inclusive of bank holidays)


• Fully paid induction and training with ongoing support


• Career development opportunities with access to paid for qualifications


• Annual salary reviews


• Annual performance-related bonus


• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%


• Healthcare support scheme via Healthshield paid for by ECL


• Employee Loyalty Scheme with long service awards


• Enhanced employee referral program - earn up to £1500 for referring a friend


• Access to Blue Light Card


• Mental health first aiders in every service


• Reimbursement of professional membership related to your role

Take the next step in your career and become part of the ECL team.

About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England.We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application. INDSR

Community Care - Planning & Coordination