Care Resource Scheduler & Planner

ECL; Chelmsford; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Mileage allowance 55p per mile

Annual leave up to 32 days

Induction and training

Career development opportunities

Salary reviews

Performance-related bonus

Pension - Enhanced NEST

Healthcare support scheme

Loyalty scheme

Referral bonus

Blue Light Card

Mental health support

Membership reimbursement

Job summary

Essex Cares Limited in Chelmsford is looking for a Resource Planner to join our Mid team on a permanent basis. Based in our Chelmsford hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that customers receive the best service possible.

This role suits someone who thrives in a fast-paced, reactive environment, capable of reviewing, allocating and revising rotas, and handling urgent requests with short-notice rota changes.

Qualifications

• Full driving licence and use of vehicle for work
• Understanding of resource planning, allocating and scheduling calls
• Geographical knowledge of the North Essex area
• Experience with a variety of electronic systems
• Exceptional communication skills and customer service
• Excellent organisational skills
• Ability to use initiative and resolve queries quickly under pressure
• Experience with sensitive data and information governance/data protection

Responsibilities

• Schedule and manage rotas for care staff
• Review, allocate and revise rotas based on service needs
• Deal with urgent rota changes at short notice
• Ensure customers receive the best possible service

Skills

Resource planning

Scheduling

Customer service

Communication skills

Tools

Electronic systems

Job description

Essex Cares Limited in Chelmsford is looking for a Resource Planner to join our Mid team on a permanent basis. Based in our Chelmsford hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that customers receive the best service possible.

This role suits someone who thrives in a fast-paced, reactive environment, capable of reviewing, allocating and revising rotas, and handling urgent requests with short-notice rota changes.