Care Scheduling & Workforce Planner

Cera Care Ltd; Leeds; On-site; GBP 23,000 - 32,000; Full time

Job summary

Cera Care Ltd is seeking a Rota Coordinator to support our service delivery by planning and managing rotas that meet client care needs. You will work to ensure timely communication with service users and carers, maintain scheduling systems, and collaborate with the branch team.

The role requires empathy, excellent organisational skills, and a customer-focused approach, with DBS clearance being essential. Candidates with care sector experience will be preferred.

Qualifications

• Excellent communication abilities, both verbal and written.
• Ability to multitask and manage a demanding workload.
• Strong organisational skills and planning capability.
• Compassionate and empathetic approach with integrity.
• Customer-focused attitude and professional presentation.

Responsibilities

• Plan and manage monthly shift rotas to meet client care needs.
• Ensure line manager is informed of outstanding shifts.
• Build relationships with care workers to cover demand.
• Email rotas to service users and carers promptly.
• Troubleshoot and resolve shift-related issues.
• Update Webroster and add carers to bookings.
• Record carer annual leave on the system.
• Handle queries from carers and clients, escalating as needed.
• Collaborate with Candidate Relationship Team to source new carers.
• Respond to changes in care packages and support on-call rotas.

Skills

Communication skills

Multitasking

Organisational skills

Empathy

Customer service

IT skills

Tools

IT packages

Job description

Cera Care Ltd is seeking a Rota Coordinator to support our service delivery by planning and managing rotas that meet client care needs. You will work to ensure timely communication with service users and carers, maintain scheduling systems, and collaborate with the branch team.

The role requires empathy, excellent organisational skills, and a customer-focused approach, with DBS clearance being essential. Candidates with care sector experience will be preferred.