Resource Planner

ECL; Chelmsford; Hybride; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Mileage allowance 55p per mile

Annual leave up to 32 days

Induction and training

Career development opportunities

Salary reviews

Performance-related bonus

Pension - Enhanced NEST

Healthcare support scheme

Loyalty scheme

Referral bonus

Blue Light Card

Mental health support

Membership reimbursement

Résumé du poste

Essex Cares Limited in Chelmsford is looking for a Resource Planner to join our Mid team on a permanent basis. Based in our Chelmsford hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that customers receive the best service possible.

This role suits someone who thrives in a fast-paced, reactive environment, capable of reviewing, allocating and revising rotas, and handling urgent requests with short-notice rota changes.

Qualifications

• Full driving licence and use of vehicle for work
• Understanding of resource planning, allocating and scheduling calls
• Geographical knowledge of the North Essex area
• Experience with a variety of electronic systems
• Exceptional communication skills and customer service
• Excellent organisational skills
• Ability to use initiative and resolve queries quickly under pressure
• Experience with sensitive data and information governance/data protection

Responsabilités

• Schedule and manage rotas for care staff
• Review, allocate and revise rotas based on service needs
• Deal with urgent rota changes at short notice
• Ensure customers receive the best possible service

Connaissances

Resource planning

Scheduling

Customer service

Communication skills

Outils

Electronic systems

Description du poste

Community Care - Planning & Coordination

Contract: Permanent Full-Time, 37 hours per week

Shifts: between 7am – 7pm

Do you pride yourself on having exceptional organisation skills? Are you able to work under pressure, resolving queries effectively and efficiently?

About You

ECL are looking for a Resource Planner to join our Mid team on a permanent basis. Based in our Chelmsfordhub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible.

This role would suit an individual who enjoys working in a fast paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as, dealing with urgent requests resulting in rota to be changed at short notice.

To succeed in this role, you need:

• A full driving license and use of vehicle for work purposes
• A good understanding of resource planning, allocating and scheduling calls
• A comprehensive geographical knowledge of the North Essex area
• Experience of working with a variety of electronic systems
• Exceptional communication skills and customer service
• Excellent organisational skills
• The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure.
• Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection

Experience of working in a care environment would be advantageous to your application.

What we can offer you:

• 55p paid per mile tax-free
• Up to 32 days annual leave a year (inclusive of bank holidays)
• Fully paid induction and training with ongoing support
• Career development opportunities with access to paid for qualifications
• Annual salary reviews
• Annual performance-related bonus
• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
• Healthcare support scheme via Healthshield paid for by ECL
• Employee Loyalty Scheme with long service awards
• Enhanced employee referral program - earn up to £1500 for referring a friend
• Access to Blue Light Card
• Mental health first aiders in every service
• Reimbursement of professional membership related to your role

About Us

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England.We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.

Community Care - Planning & Coordination