Care Operations & Workforce Planner

Home Instead; Yeovil; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free PPE

Full induction training

NVQ/QCF qualifications and progression

Refer a Friend Scheme

Employee discounts across UK retailers

Care professional coffee mornings

Mentoring scheme for new team members

Company newsletter

Job summary

Home Instead in Yeovil is seeking a Workforce Planning & Care Coordinator to ensure care packages are delivered safely and efficiently. You will manage complex staff rotas, match carers to client needs, and support high-quality community care across multiple locations.

The ideal candidate will hold a Category B driving license for travel between remote sites, be willing to complete an Enhanced DBS, and have NVQ Level 2 in Health & Social Care or equivalent.

Qualifications

• Valid Category B driving license is a genuine occupational requirement for travel between remote sites.
• Willing to complete an Enhanced DBS check.
• NVQ Level 2 in Health & Social Care or equivalent.
• Experience managing large geographical care rounds and supporting a growing care service.

Responsibilities

• Develop and maintain staff rotas and schedules to cover care visits.
• Match carers to client needs, preferences and locations.
• Monitor workforce capacity and service demand across communities.
• Coordinate new care package implementations and adjustments.
• Liaise with care staff, clients, families and healthcare professionals.
• Ensure all visits are staffed and covered; respond to emergencies and absences.
• Maintain accurate records in care management systems.
• Support recruitment, onboarding and workforce planning activities.
• Contribute to service performance targets and regulatory compliance.

Skills

Driving license (Category B)

Staff rostering

Scheduling

Communication skills

IT literacy

English language

On-call duties

Education

NVQ Level 2 Health & Social Care

Tools

Care management software

Job description

Home Instead in Yeovil is seeking a Workforce Planning & Care Coordinator to ensure care packages are delivered safely and efficiently. You will manage complex staff rotas, match carers to client needs, and support high-quality community care across multiple locations.

The ideal candidate will hold a Category B driving license for travel between remote sites, be willing to complete an Enhanced DBS, and have NVQ Level 2 in Health & Social Care or equivalent.