Care Operations & Scheduling Coordinator

Call-In Homecare Ltd; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Workplace pension

Flexible working hours

Job summary

Call-In Homecare Ltd is seeking an Office Support Assistant to join our Edinburgh South Team. This role supports busy operations with clerical and reception duties, phone handling, and coordination with carers, clients, and local authorities.

The ideal candidate will be highly motivated with excellent communication and IT skills, strong time-management, and organisational abilities. We offer a permanent position with a competitive salary, workplace pension, and flexible working hours.

Qualifications

• Excellent communication, interpersonal, and IT skills.
• Strong time-management and organisational abilities.
• Previous experience in a similar role is preferred but not essential.

Responsibilities

• Perform clerical and reception duties.
• Answer and field phone calls.
• Provide telephone support.
• Operate the organisation's switchboard.
• Liaise with the local authority, clients, and carers on an ongoing basis.
• Manage the care package referrals process.
• Set up new clients and staff on our electronic scheduling system.
• Schedule carers' new shift patterns.
• Maintain accurate records.
• Maintain PPE stock by ordering supplies and distributing them where necessary.
• Participate in the out of office on-call service.

Skills

Communication

Interpersonal skills

Time management

Organisation

IT skills

Tools

Electronic scheduling system

Job description

Call-In Homecare Ltd is seeking an Office Support Assistant to join our Edinburgh South Team. This role supports busy operations with clerical and reception duties, phone handling, and coordination with carers, clients, and local authorities.

The ideal candidate will be highly motivated with excellent communication and IT skills, strong time-management, and organisational abilities. We offer a permanent position with a competitive salary, workplace pension, and flexible working hours.