Office Support Assistant - Edinburgh

Call-In Homecare Ltd; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Workplace pension

Flexible working hours

Job summary

Call-In Homecare Ltd is seeking an Office Support Assistant to join our Edinburgh South Team. This role supports busy operations with clerical and reception duties, phone handling, and coordination with carers, clients, and local authorities.

The ideal candidate will be highly motivated with excellent communication and IT skills, strong time-management, and organisational abilities. We offer a permanent position with a competitive salary, workplace pension, and flexible working hours.

Qualifications

• Excellent communication, interpersonal, and IT skills.
• Strong time-management and organisational abilities.
• Previous experience in a similar role is preferred but not essential.

Responsibilities

• Perform clerical and reception duties.
• Answer and field phone calls.
• Provide telephone support.
• Operate the organisation's switchboard.
• Liaise with the local authority, clients, and carers on an ongoing basis.
• Manage the care package referrals process.
• Set up new clients and staff on our electronic scheduling system.
• Schedule carers' new shift patterns.
• Maintain accurate records.
• Maintain PPE stock by ordering supplies and distributing them where necessary.
• Participate in the out of office on-call service.

Skills

Communication

Interpersonal skills

Time management

Organisation

IT skills

Tools

Electronic scheduling system

Job description

Call-In Homecare Ltd, est. 1991, is a leading independent provider of domiciliary care services across Scotland's central belt and Dundee. Our colleagues and service users are at the heart of everything we do and our team of experts in local care services support our staff to provide safe, bespoke and excellent quality care services to our clients across Scotland.

We are seeking to recruit an Office Support Assistant to assist our busy operations in our Edinburgh South Team.

This is an ideal opportunity to become part of a progressive, supportive and quality oriented organisation.

RESPONSIBILITIES

• Performing clerical and reception duties
• Answering and fielding phone calls
• Providing telephone support
• Operating the organisation's switchboard
• Liaising with the local authority, clients, and carers on an ongoing basis
• Managing the care package referrals process
• Setting up new clients and staff on our electronic scheduling system
• Scheduling carers new shift patterns
• Maintaining accurate records
• Maintaining stock of PPE by anticipating work requirements, ordering supplies, and distributing supplies where necessary
• Participation with the out of office on-call service

IDEAL CANDIDATE

This important role requires a highly motivated, self driven individual with excellent communication, interpersonal, time-management, organisation and IT skills.

Shift pattern

5 days over 7 , 1 weekend in 3 on a 3-week rolling rota and will include On-call duties at enhanced rate.

Experience

Previous experience in a similar role is preferred but not essential

We offer a permanent, contracted position with a highly competitive salary, work place pension, flexible working hours and other benefits.

If you have any questions, please call us on 0131 656 7310 and ask to speak to Gemma