Operations & Office Support — Flexible Hours, On-Call

Call-In Homecare Limited; City of Edinburgh; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Permanent contract

Workplace pension

Flexible hours

Job summary

Call-In Homecare Limited, established 1991, seeks an Office Support Assistant to assist operations in Edinburgh South Team. The role involves clerical duties, reception, phone support, and coordinating care package referrals in a busy office.

Ideal candidates are motivated with strong communication, IT and organisational skills. Permanent contract with competitive salary, pension and flexible hours; on-call duties at enhanced rate.

Qualifications

• This important role requires a highly motivated, self driven individual with excellent communication, interpersonal, time-management, organisation and IT skills.

Responsibilities

• Performing clerical and reception duties.
• Answering and fielding phone calls.
• Providing telephone support.
• Operating the organisation's switchboard.
• Liaising with the local authority, clients, and carers on an ongoing basis.
• Managing the care package referrals process.
• Setting up new clients and staff on our electronic scheduling system.
• Scheduling carers new shift patterns.
• Maintaining accurate records.
• Maintaining stock of PPE by anticipating work requirements, ordering supplies, and distributing supplies where necessary.
• Participation with the out of office on-call service.

Skills

Communication

Interpersonal skills

Time management

Organisation

IT skills

Tools

Electronic scheduling system

Phone/reception systems

Job description

Call-In Homecare Limited, established 1991, seeks an Office Support Assistant to assist operations in Edinburgh South Team. The role involves clerical duties, reception, phone support, and coordinating care package referrals in a busy office.

Ideal candidates are motivated with strong communication, IT and organisational skills. Permanent contract with competitive salary, pension and flexible hours; on-call duties at enhanced rate.