Care Navigator Supervisor

NHS; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national healthcare service is seeking a part-time care navigation supervisor to join their teams in Ipswich. The role requires excellent interpersonal skills to lead the care navigator and reception team, manage queries, and assist in training new employees. Flexibility in hours and a strong command of English are essential. This position offers a competitive salary and benefits, along with participation in the NHS pension scheme.

Benefits

Competitive salary

Employee benefits

NHS pension scheme

Qualifications

• Experience in a supervisory role ideally in healthcare.
• Strong written and spoken English skills.
• Ability to work under pressure and follow protocols.

Responsibilities

• Provide leadership to the care navigator/reception team.
• Manage reception rota and cover for absences.
• Assist practice manager with complaints.

Skills

Flexibility

Interpersonal skills

Time management

Attention to detail

Telephone manner

Tools

SystmOne

askmyGP

Job description

We are seeking to recruit an enthusiastic and flexible care navigation supervisor, with excellent interpersonal skills, to join our fantastic teams at Derby Road and Pinewood Surgeries in Ipswich. The vacancy is offered on a part-time basis for 20.25 hours a week. The days and hours are as follows, however, this may be negotiable for the right candidate; Thursday 8:00-18:30 and Friday 7:45-18.30.

Main duties of the job

• Provide leadership to the care navigator/reception team.
• Deal with any escalated queries and requests from patients or team.
• Ensure scanning and filling is up to date.
• Assist the practice manager with any complaints.
• Manage the reception rota arranging cover for absences.
• Support the induction and training of new employees.
• Carry out start and end of day procedures, ensure team follow procedures.

Flexibility is crucial to accommodate training, holidays and occasional sickness.

We plan to hold interviews w/c 5th January 2026.

About us

Derby Road Surgery supports in excess of 19,000 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing and nurturing staff in order to deliver excellent standards of patient care.We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk.

We use SystmOne and askmyGP to facilitate effective and efficient ways of working.

We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.

Job responsibilities

If you would like to find out more information about thisrole, please see the attached job specification.

Person Specification

Experience

• Flexibility.
• Range of transferable skills.
• A strong command of written and spoken English.
• Excellent telephone manner essential.
• Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.