Care Navigator (Receptionist)

Air Ltd; West of England; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

The Care Navigator role supports a busy GP practice, delivering reception and patient navigation services across a range of face-to-face, telephone and administrative tasks. The successful candidate will work within a dedicated Care Navigator team, with training provided for core systems and processes.

The role requires excellent communication, IT literacy, and the ability to stay calm under pressure. Situated in the Bristol area, the practice serves around 13,500 patients with a strong

Competenze

• Experience in a busy reception, service or customer-facing environment.
• Excellent interpersonal skills and high standard of language and IT literacy.
• Ability to remain calm under pressure.
• Emis Web knowledge is advantageous but not essential.

Mansioni

• Provide reception and patient navigation services to patients.
• Handle face-to-face, telephone and administrative tasks within the Care Navigator team.

Conoscenze

Interpersonal skills

IT literacy

Calm under pressure

Strumenti

Emis Web

Descrizione del lavoro

The role of Care Navigator is critical in the provision of services and ensuring that patients are able to access the most appropriate services for their needs, and will include a range of face to face, telephone and administrative work., In the role of Care Navigator you would be working within the fantastic and dedicated Care Navigator team to provide responsive and professional reception and patient navigation services to our 13,500 or so patients. The team currently comprises 12 care navigators who all work a range of part time working patterns. The surgery is currently open to the public from 08.00-18.30 Monday to Friday. Our Care Navigation (Reception) services are normally based in reception on the ground floor and in the Care Navigator room or alongside the triage GP in the triage room on the first floor, and all Care Navigators spend time working in all areas, covering a range of face to face, telephone and administrative tasks.

To be successful in this role, we would expect candidates to have experience of working within a busy reception, service or customer-focused environment, have excellent interpersonal skills, able to demonstrate a high standard of language and IT literacy, attention to detail, and the ability to remain calm under pressure. While primary care experience and knowledge of Emis Web may be an advantage, it is not essential as full training would be provided.

We are a well established enterprising General Practice based in St George about three miles from the city centre in the East part of Bristol. We are a large and lively team committed to providing excellent patient care but also with a firm commitment to personal and professional development.