Care Navigator: Patient Access & Reception Pro

Air Ltd; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Care Navigator role supports a busy GP practice, delivering reception and patient navigation services across a range of face-to-face, telephone and administrative tasks. The successful candidate will work within a dedicated Care Navigator team, with training provided for core systems and processes.

The role requires excellent communication, IT literacy, and the ability to stay calm under pressure. Situated in the Bristol area, the practice serves around 13,500 patients with a strong

Qualifications

• Experience in a busy reception, service or customer-facing environment.
• Excellent interpersonal skills and high standard of language and IT literacy.
• Ability to remain calm under pressure.
• Emis Web knowledge is advantageous but not essential.

Responsibilities

• Provide reception and patient navigation services to patients.
• Handle face-to-face, telephone and administrative tasks within the Care Navigator team.

Skills

Interpersonal skills

IT literacy

Calm under pressure

Tools

Emis Web

Job description

The Care Navigator role supports a busy GP practice, delivering reception and patient navigation services across a range of face-to-face, telephone and administrative tasks. The successful candidate will work within a dedicated Care Navigator team, with training provided for core systems and processes.

The role requires excellent communication, IT literacy, and the ability to stay calm under pressure. Situated in the Bristol area, the practice serves around 13,500 patients with a strong