GP Receptionist/Care Navigator

NHS Jobs; London Borough of Bromley; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs is seeking a proactive Patient Care Navigation and Reception Assistant to greet patients across face-to-face, phone, and digital channels, help them access NHS services, and signpost to clinicians and community resources.

You will use EMIS Web and other digital tools, maintain accurate records, support timely data entry, and work as part of a supportive practice team to continually improve patient experience.

Responsibilities

• Act as the first point of contact for patients via face-to-face, telephone, and digital platforms
• Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations
• Support patients in accessing NHS and community services
• Promote self-care and patient independence
• Book, amend, and manage appointments and home visit requests
• Register new and temporary patients
• Process repeat prescriptions in line with practice protocols
• Manage incoming and outgoing correspondence, including scanning and filing
• Maintain accurate patient records using EMIS Web and other digital systems
• Use tools such as CHATDOC AI to support patient interactions
• Support data entry, searches, and reporting requirements
• Liaise with clinicians, healthcare professionals, and external services
• Communicate effectively with patients and carers
• Support continuity of care through accurate and timely information sharing
• Assist in managing the appointment system efficiently
• Help ensure patients are seen by the most appropriate clinician, reducing GP workload
• Maintain a clean, organised, and welcoming reception environment
• Adhere to confidentiality, GDPR, and data protection requirements
• Follow infection control, safeguarding, and health & safety policies
• Promote equality, diversity, and inclusion
• Work collaboratively within the practice team
• Participate in training and ongoing professional development
• Contribute to service improvement initiatives

Tools

EMIS Web

CHATDOC AI

Job description

Patient Care Navigation

• Act as the first point of contact for patients via face-to-face, telephone, and digital platforms
• Signpost patients to appropriate clinicians or services, including GPs, nurses, pharmacists, social care, and voluntary organisations
• Support patients in accessing NHS and community services
• Promote self-care and patient independence

Reception and Administrative Duties

• Book, amend, and manage appointments and home visit requests
• Register new and temporary patients
• Process repeat prescriptions in line with practice protocols
• Manage incoming and outgoing correspondence, including scanning and filing

Clinical Systems & IT

• Maintain accurate patient records using EMIS Web and other digital systems
• Use tools such as CHATDOC AI to support patient interactions
• Support data entry, searches, and reporting requirements

Communication & Coordination

• Liaise with clinicians, healthcare professionals, and external services
• Communicate effectively with patients and carers
• Support continuity of care through accurate and timely information sharing

Operational Support

• Assist in managing the appointment system efficiently
• Help ensure patients are seen by the most appropriate clinician, reducing GP workload
• Maintain a clean, organised, and welcoming reception environment

Compliance & Governance

• Adhere to confidentiality, GDPR, and data protection requirements
• Follow infection control, safeguarding, and health & safety policies
• Promote equality, diversity, and inclusion

Team Working & Development

• Work collaboratively within the practice team
• Participate in training and ongoing professional development
• Contribute to service improvement initiatives