Care Navigator

Hungerford Surgery; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Job summary

The Hungerford Surgery is seeking two motivated Care Navigators to join our friendly primary care team. You will be the first point of contact for patients, handling phone and reception duties while signposting to the right clinician or NHS service.

We value clear communication, calmness under pressure, organisation and teamwork. Full training will be provided, with 20–25 hours per week across four to five days, in a supportive environment, including training on IT systems such as SystmOne.

Qualifications

• Excellent communication and listening skills.
• Confident speaking to a wide range of people.
• Calm under pressure in a busy setting.
• Organised and able to prioritise workload.
• Good IT skills; experience with TPP SystmOne desirable.

Responsibilities

• Obtain the necessary information to signpost patients to the most appropriate clinician or service.
• Navigate patients to community, voluntary and other NHS services.
• Manage appointment bookings and enquiries.
• Provide high quality administrative support to our clinical and management team.
• Handle sensitive information with discretion and professionalism.

Skills

Communication

Listening

Confidence speaking

Calm under pressure

Organisation

IT skills

TPP SystmOne

Empathy

Teamwork

Tools

TPP SystmOne

Job description

The Hungerford Surgery is looking for two motivated and compassionate Care Navigators (Receptionists) to join our friendly and supportive primary care team.

This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to play a key role in helping patients access the right care at the right time.

About the role:

Our Care Navigators are the first point of contact for many of our patients – whether by phone or at reception. Using your communication skills and training you will:

• Obtain the necessary information to be able to signpost patients to the most appropriate clinician or service
• Navigate patients to community, voluntary and other NHS services
• Manage appointment bookings and enquires
• Provide high quality administrative support to our clinical and management team
• Handle sensitive information with discretion and professionalism

You will ensure patients receive timely and appropriate support while contributing to the smooth running of the practice.

About you:

We are looking for someone who:

• Has excellent communication and listening skills
• Is confident speaking to a wide range of people
• Remains calm under pressure in a busy setting
• Is organised and able to prioritise workload
• Has good IT skills (experience with TPP SystmOne is desirable but not essential)
• Demonstrate empathy, professionalism and teamwork

Previous experience in general practice, healthcare or a customer facing role would be advantageous, but full training will be provided.

What we offer:

• 20 to 25 hours per week worked across four / five days (negotiable according to practice requirements)
• Supportive and collaborative team environment
• A varied selection of well being and social events throughout the year including annual Summer and Christmas events
• Opportunities for training and development

The Hungerford Surgery
The Croft
Hungerford
Berkshire
RG17 0HY