Care Navigator (Receptionist)

NHS Jobs; Doncaster; On-site; GBP 18,000 - 21,000; Full time

Job summary

Dunsville Medical Centre in Doncaster is seeking a Receptionist / Care Navigator to join our friendly team. You will provide face-to-face and telephone support to our patients, helping them access the most appropriate services and guiding them through practice processes.

The ideal candidate will have strong communication skills, experience in customer service, and a willingness to learn about general practice administration.

Qualifications

• Experience in general practice administration.
• Strong communication and customer service skills.
• Ability to remain organised in a busy environment.
• Prior GP reception experience is beneficial.

Responsibilities

• Provide face-to-face and telephone support to patients.
• Assist with care navigation and guiding patients to the right service.
• Book appointments and manage triage requests.
• Process repeat prescriptions and handle general inquiries.
• Support reception, administrative and clinical teams to ensure smooth daily operations.

Skills

Communication skills

Customer service

Organised

Job description

Job Summary (Receptionist / Care Navigator) An exciting opportunity has arisen to join the reception and care navigation team at Dunsville Medical Centre, Doncaster. You will provide face-to-face and telephone support to our patients, working alongside our friendly reception, administrative and clinical teams to ensure patients receive the best possible experience. The ideal candidate will have a wider knowledge (or happy to learn) of general practice and the associated administrative roles. Main Duties of the Job The primary responsibilities of this role include: Providing care navigation, including assisting patients to access the most appropriate service. Booking appointments, managing triage requests and guiding patients through practice processes. Processing repeat prescription requests and handling general patient enquiries. Carrying out general office and administrative duties, including filing, photocopying, scanning and dealing with incoming correspondence. Supporting the wider reception and clinical team to ensure smooth day-to-day running of the practice. About the Organisation Dunsville Medical Centre is a long established, busy GP practice providing high quality care to our local community. Our team works hard to maintain excellent patient service, whilst supporting one another in a positive, friendly, and collaborative working environment. We place strong emphasis on staff wellbeing, teamwork and professional support, ensuring every team member feels valued and able to contribute to the smooth running of the practice. Interested? We welcome applications from individuals with strong communication skills, excellent customer service experience, and the ability to remain organised in a busy environment. Prior GP experience would be beneficial.

Rotherham Doncaster & South Humber NHS Foundation Trust