Care Navigator - Patient Care & Scheduling (Training)

SSP; Widnes; On-site; GBP 21,000 - 27,000; Full time

Job summary

SSP's Upton Rocks Surgery in Widnes is seeking a Care Navigator to support patients and families in navigating the healthcare system, ensuring access to necessary services with a warm, professional approach.

You will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff, and carrying out general office duties, including filing and coding. Training is provided to ensure high-quality, compassionate service.

Qualifications

• Experience in handling patient enquiries by phone, email or in person.
• Strong organisational and communication skills.
• Compassionate, friendly mindset able to work in a busy environment.

Responsibilities

• Answer telephone and in-person enquiries and book appointments.
• Coordinate patient clinics and liaise with clinical and admin staff.
• Provide general office duties including filing, coding and referrals.

Job description

SSP's Upton Rocks Surgery in Widnes is seeking a Care Navigator to support patients and families in navigating the healthcare system, ensuring access to necessary services with a warm, professional approach.

You will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff, and carrying out general office duties, including filing and coding. Training is provided to ensure high-quality, compassionate service.