Care Navigator/ Administrator

NHS Scotland; Glasgow; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Barclay Medical Practice in Glasgow is recruiting an administrative team member to support front-line operations in the West End Division. This permanent role offers part-time or full-time options and a structured NHS environment.

You will answer the telephone, greet and assist patients, process prescription requests, maintain clinical records, handle mail, and collaborate with colleagues to ensure smooth day-to-day office operations while upholding confidentiality.

Qualifications

• NHS reception/administration experience desirable.
• Ability to handle confidential information with discretion.
• Strong communication and organisational skills.

Responsibilities

• Answering the telephone and signposting patients to the appropriate service.
• Greeting and assisting patients.
• Receiving, sorting and scanning mail.
• Handling sensitive information in a confidential manner.
• Processing prescription requests.
• Maintaining patients clinical records.
• Communicating with all team members.
• Working as a team and assisting colleagues.
• Help to ensure the efficient and smooth day-to-day operation of the office.

Skills

Telephone skills

Patient greeting

Mail handling

Confidential handling

Prescription processing

Record maintenance

Team communication

Teamwork

Job description

Barclay Medical PracticeMaryhill Health and Care Centre51 Gairbraid AvenueGlasgow G20 8FB

Barclay Medical Practice is seeking a new member to join the team in their West End Division (G20, G22, G12 and G3)

Join us to help make positive changes within general practice - shape general practice for the years to come!

Options to work part time or full time

Business hours are Mon - Fri 8am-6pm

Have you been working in the NHS for 5+ years, then say hello to 8.6 weeks of leave per year with other competitive T & C's

Duties may include:

• Answering the telephone and signposting patients to the appropriate service
• Greeting and assisting patients
• Receiving, sorting and scanning mail
• Handling sensitive information in a confidential manner
• Processing prescription requests
• Maintaining patients clinical records
• Communicating with all team members
• Working as a team and assisting colleagues
• Help to ensure the efficient and smooth day-to-day operation of the office

All applicants must be eligible to work in the UK.

Reference:

Contract Type: Permanent

Closing Date: 30/09/2026