Temporary Care Navigator

The Methodist Church in Britain; Beverley; On-site; GBP 23,000 - 32,000; Part time

Job summary

North Beverley Medical Centre is seeking a proactive care navigator to join the administrative team for a one-year period. The role focuses on directing patients to the right service, handling calls and visitors, and coding incoming clinical letters for action.

The post is 30 hours per week with shifts including early starts, late finishes and a Tuesday evening rota; primary care experience is helpful, training provided. UK resident status is required.

Qualifications

• GCSE level or equivalent required.
• Experience of working with the public and administrative duties is desired.
• Excellent written and spoken communication and a good telephone manner.
• Strong IT skills and the ability to use standard office software.

Responsibilities

• Administer the practice efficiently and effectively.
• Manage day-to-day workloads and tasks across the practice.
• Code incoming clinical letters and complete required actions.
• Direct patients to appropriate services and communicate with clinicians.
• Maintain team and individual performance and ensure safety and compliance.
• Support staff, patients and visitors in person or by phone.
• Ensure timely and accurate communications with patients and external agencies.

Skills

Communication

Telephone etiquette

Interpersonal skills

Time management

Problem solving

Office software

Education

GCSE level or equivalent

Tools

Office & Outlook

Job description

This temporary care navigator post sits in the administrative team of North Beverley Medical Centre, a GP practice, for one year. The work centres on directing patients to the right service, handling calls and visitors, and coding incoming clinical letters so that required actions are completed. It is a 30-hour role with a shift pattern yet to be confirmed, including early starts, late finishes and a Tuesday evening rota; primary care experience helps, though training is given. Only UK residents may apply, and past applicants are excluded.

What the job involves

• Administer the practice efficiently and effectively
• Manage day-to-day workloads and tasks across the practice
• Code incoming clinical letters and complete any required actions
• Pass information between patients and clinicians proactively
• Develop and maintain individual and team performance
• Ensure compliance with health and safety and employment legislation
• Offer general help to staff, patients and visitors, in person or by phone
• Direct patients courteously so they reach the right service or professional
• Carry out administrative tasks that keep the practice running
• Ensure communications with patients, the primary care team and external agencies are accurate and on time

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the public
• Experience of administrative duties

Skills & knowledge

• Excellent written and oral communication
• Clear, polite telephone manner
• Good interpersonal skills
• Competent in Office and Outlook
• Problem solving and analytical skills
• Effective time management and planning

Checks & eligibility

• UK resident

Other

• Working as a team member and autonomously
• Following policies and procedures

Nice to have

• Care navigation certificate
• Customer service qualification
• Strong IT skills
• SystmOne user skills
• Experience of working in a healthcare setting
• Experience inputting data and clinical coding