Care Navigator

Western Health and Social Care Trust; Preston; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking dedicated individuals for an on-call support role in domiciliary care. This part-time position involves providing essential support to care teams and service users during early mornings, evenings, and weekends. Ideal candidates will thrive in a fast-paced environment and possess strong communication and problem-solving skills. Full training is provided, making this an excellent opportunity for those passionate about delivering exceptional customer service. If you are looking for a rewarding role that fits around your schedule, apply now for an immediate interview!

Qualifications

• Experience in a fast-paced environment preferred.
• Strong communication skills and IT proficiency are essential.

Responsibilities

• Provide on-call support for care teams and service users.
• Offer practical help and advice during out-of-hours shifts.

Skills

Problem-solving

Team player

Communication skills

IT skills

Attention to detail

Customer service

Job description

The service provides on-call support for our domiciliary care branches outside of the usual office hours.

You would be responsible for taking calls from our care teams and service users and providing practical help and advice on various scenarios that occur during early mornings, evenings, and weekends.

Full training is provided, although the role would best suit someone who:

• Has experience or would thrive working in a busy fast-paced environment
• Is a strong team player
• Enjoys problem-solving
• Possesses a keen eye for detail
• Is a great communicator both written and verbal, along with an excellent telephone manner
• Has excellent IT skills
• Is passionate about providing exceptional customer service

AM shifts available Monday – Friday (06:00 am – 09:00 am, 07:00 am – 09:00 am, and 17:00 pm to 22:00 pm)

Weekend shifts available (06:00 am – 12:00 pm, 12:00 pm – 17:00 pm, and 17:00 pm – 22:00 pm)

Part-time hours: 16-30 per week

Full-time hours: 37.5 per week

Apply now for an immediate interview (must be in the UK to apply for this role)!