Trainee Community Care Navigator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000; Full time

Job summary

An established industry player in healthcare is seeking a Trainee Care Navigator to join their vibrant team in Manchester. This full-time role offers an exciting opportunity to develop skills in patient management and administrative support within a community diagnostic setting. You'll be at the forefront of ensuring patients receive timely and efficient care, contributing to a transformative health service that prioritizes patient experience. If you're passionate about making a difference in healthcare and ready to embark on a rewarding career journey, this position is perfect for you.

Qualifications

• Good Maths and English required (GCSE or equivalent).
• Previous experience in an administrative environment is essential.

Responsibilities

• Provide high-quality reception service at the Diagnostic Centre.
• Support booking and scheduling functions for patient appointments.

Skills

Administrative experience

Customer service

Data management

Confidentiality handling

Planning and prioritisation

Education

GCSE in Maths and English

Tools

Computerised data systems

Job description

We have vacancies in the following sectors

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Main area: Administrative Services Grade: NHS AfC: Band 2

Contract: Permanent

Hours: Full time - 37.5 hours per week (weekends and evenings)

Job ref: 349-CSS-6767950*

Site: North Manchester Community Diagnostic Centre, Harpurhey

Salary: £23,615 Per annum, pro rata

Salary period: Yearly

Closing: 05/01/2025 23:59

Job overview

We are recruiting a full-time (37.5 hrs) Trainee Care Navigator to join our Community Diagnostic Centre (CDC) in Harpurhey. You will join our admin team, covering reception and booking and scheduling patients in for their Diagnostic tests.

The CDC offers a community-facing diagnostics service with a focus on delivering a seamless interface between primary care, hospital, and community health and social care services, ensuring the people of Manchester have access to the right services at the right time in the right location.

This role is an opportunity to be trained as a Community Diagnostic Centre Care Navigator, whereby you will develop to support in all aspects of the patient journey.

Main duties of the job

Working effectively as part of a small team:

1. Provide a high-quality and customer-focused reception service at the North Manchester Community Diagnostic Centre.
2. As directed, support the booking and scheduling functions, including making routine appointment reminder and follow-up calls to patients who don’t attend.
3. Ensure a high level of customer service through effective and timely communication with patients, managers, and staff.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals and community services from across Manchester, Trafford, and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and driving research and innovation through the introduction of Hive, our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits, and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications

• Good Maths and English required (GCSE or equivalent)

Skills and Abilities

• Previous experience of working in an administrative environment using computerised data systems
• Experience of working in a customer-facing environment.
• Experience of maintaining confidentiality and handling sensitive data
• Experience of prioritising work to meet deadlines
• Experience of abiding by organisational policy and/or process
• Good planning, prioritisation, and organisational skills
• Demonstrates NHS constitutional values
• Able to manage information systems and processes - manual and electronic
• Ability to develop and maintain appropriate systems
• Experience of working in community engagement/NEET/YOT

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.