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A long-established GP practice in Liverpool is seeking a Care Navigation team member. This role requires working on the front line, aiding patients with healthcare needs, processing prescriptions, and handling appointments. Ideal candidates will have experience in a healthcare setting and strong interpersonal skills. The position can be full-time or part-time, offering a permanent contract.
We currently have an opening in our care navigation team at Oak Vale. This post is a full time/ part time permanent position. Previous Applicants need not apply.
The role will involve working on the front line for the surgery aiding patients with their healthcare needs.
Main duties include processing prescriptions, scanning documents onto the system, registering new patients, actioning tasks from GPs/nurses, processing online consultation forms, appointment booking/signposting to relevant services and general phone call/front desk duties answering any patient queries.
Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90 years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for several decades, with more than 12,500 patients and the list is growing all the time. All salaried doctors were our registrars and returned as GPs, once they finished their training.
We have a full compliment of GPs, Nurses, HCA's as well as junior doctors and in-house Network staff such as, an ANP, Pharmacist and Physiotherapist.
Training is important to us. We have employed apprentices for more than10 years now and most go on to have permanent positions within the practice.
We are high achievers for QOF and are part of a successful Primary Care Network called iGPC
Working on our front line care navigation team:
Contact patients, via text or letters
Action tasks from clinicians
Handling patient queries on the phone or in person, booking patient appointments, signposting
Scanning
Repeat prescription processing
Registering new patients