Care Navigator / Receptionist

Primary Care North Cumbria; Wigton; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

Wigton Group Medical Practice is seeking a proactive Medical Receptionist/Care Navigator to join the busy patient services team in Wigton. The role offers training in NHS care navigation and involves face-to-face and telephone contact with patients, booking appointments, and supporting the multidisciplinary team.

The 30-hour post operates on a rota between 7.45am and 6.45pm, with potential for further development in care navigation and patient support.

Qualifications

• GCSE level or equivalent.
• Active signposting or Care Navigator training qualification.
• Experience working with the public.
• Experience in a primary care environment.
• Experience in a healthcare setting.

Responsibilities

• Signpost patients to the appropriate healthcare professional.
• Answer incoming phone calls and manage requests.
• Process patient appointment requests.
• Enter patient data and maintain EMIS records.
• Support the administrative team and reception duties.
• Ensure a polite and professional service to patients.

Skills

Communication

Telephone etiquette

Time management

Teamwork

Interpersonal skills

Policy compliance

Office tools

Professionalism

Flexibility

Problem solving

Integrity

Resilience

Patient communication

Education

GCSE level or equivalent

Active signposting or Care Navigator training

Job description

Wigton Group Medical Practice are seeking an enthusiasticand energetic individual to fulfil a role with our expanding busy patientservices team. An exciting opportunity for a primary care medical receptionist/Care Navigator,with training and development offered in NHS care navigation.

The post will be for 30 hours a week. You will work to a rota between the hours of 7.45am and 6.45pm.

Main duties of the job

This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

About us

We are a busy practice with a commitment to training and developing both the clinical and non-clinical team. We are based in Cumbria and offer care to over 9200 patients. We operate the EMIS clinical system. This position would especially suit an applicant with previous experience in a care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication and problem solving skills, compassion and computer literacy skills are essential.

Job responsibilities

The working pattern for this job includes 1830 finishes. Please only apply if able to work until this time.

To support the practice clinical teamby signposting patients to the appropriate healthcare professional or service,working as part of the practices multidisciplinary team.

The care navigatorwill also be expected to undertake reception duties as part of the role,supporting the administrative team in delivering a polite and professionalservice to the patient population.

The following are the coreresponsibilities of the care navigator.

• a.Process andeffectively signpost patients to the appropriate healthcare professional,depending on the presenting condition
• b.Answer incomingphone calls, transferring calls or dealing with the callers requestsappropriately
• c.Process patientrequests for appointments
• d.Direct requests forrepeat prescription or medication queries to the correct team
• e.Initiate contactwith and respond to requests from patients, team members and external agencies
• f.Enter SNOMED CTcode data on EMIS
• g.Photocopy / scandocumentation as required
• h.Data entry of newand temporary registrations and relevant patient information as required
• i.Input data into thepatients healthcare records as necessary
• j.Direct requests forinformation, e.g., SAR, insurance/solicitors letters and DVLA forms, to theadministrative team
• k.Manage all queriesas necessary in an efficient manner
• l.Carry out systemsearches as requested
• m.Maintain a clean,tidy, effective working area at all times
• n.Monitor andmaintain the reception area and noticeboards
• o.Support allclinical staff with general tasks as requested

Please see attachedjob description for more information.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Active signposting or Care Navigator training qualification

Experience

• Experience of working with the public
• Experience of working in a primary care environment
• Experience of working in a healthcare setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Competent in the use of Office and Outlook
• Polite and confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Ability to work under pressure in stressful situations
• Able to communicate effectively and understand the needs of the patient

Other requirements

• Occupational health clearance
• Flexibility to work outside core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.