Care Manager

Home Instead HG; Redditch; On-site; GBP 42,000 - 64,000; Full time

Job summary

Home Instead Redditch is seeking an experienced Registered Manager to lead the day-to-day running of the domiciliary care service. You will be accountable for regulated activity, ensuring safe, person-centred care and compliance with CQC standards.

You will manage a team of Care Professionals, oversee recruitment, training and performance, and drive growth through local partnerships and quality delivery. The role operates Monday–Friday, with on-call flexibility as required.

Qualifications

• Experience managing domiciliary care services.
• Strong knowledge of CQC standards and safeguarding.
• Ability to coach and develop teams.
• Excellent communication and organisational skills.
• Comfort with KPIs and budgets.

Responsibilities

• Take full responsibility for CQC compliance, quality and safeguarding.
• Ensure the service is consistently safe, compliant and inspection-ready.
• Lead, coach and develop the office team and Care Professionals.
• Ensure clients receive outstanding, personalised care.
• Oversee recruitment, training, supervision and performance.
• Manage care plans, risk assessments, audits, reviews, incidents and complaints.
• Build strong relationships with clients, families and health and social care professionals.
• Develop local referral and community relationships to support sustainable growth.
• Take ownership of KPIs, budgets and overall service performance.
• Drive continuous improvement across the service.
• Lead and participate in the on-call rota, providing flexibility when the needs of the business require it.

Skills

CQC compliance

Team leadership

Care legislation

Budgeting & KPIs

Communication skills

Job description

Redditch | Full-Time | Monday–Friday, 9am–5pm

CQC Registered Manager responsibility

Includes leading and participating in the on-call rota, with flexibility outside standard hours when required

Are you ready to lead a care service where quality comes first?

Home Instead Redditch is looking for an experienced and values-driven Registered Manager to take overall responsibility for the day-to-day running of our domiciliary care service.

As the CQC Registered Manager, you will have full accountability for the regulated activity, while leading a team committed to delivering exceptional, person-centred care.

The role

• Take full responsibility for CQC compliance, quality and safeguarding.
• Ensure the service is consistently safe, compliant and inspection-ready.
• Lead, coach and develop the office team and Care Professionals.
• Ensure clients receive outstanding, personalised care.
• Oversee recruitment, training, supervision and performance.
• Manage care plans, risk assessments, audits, reviews, incidents and complaints.
• Build strong relationships with clients, families and health and social care professionals.
• Develop local referral and community relationships to support sustainable growth.
• Take ownership of KPIs, budgets and overall service performance.
• Drive continuous improvement across the service.
• Lead and participate in the on-call rota, providing flexibility when the needs of the business require it.

About you

We're looking for someone with:

• Previous management experience within domiciliary care or another regulated care setting.
• Strong knowledge of CQC, safeguarding, care legislation and quality assurance.
• Experience leading, coaching and developing teams.
• Excellent communication and relationship-building skills.
• Strong organisational and decision-making skills.
• Commercial awareness and confidence working with KPIs and budgets.
• A genuine commitment to high-quality, person-centred care.
• The confidence and accountability to take ownership of a regulated service.

Why Home Instead?

This is an opportunity to make a real difference while having genuine ownership of a care service and its future.

At Home Instead, quality comes first. We believe sustainable growth is the result of delivering exceptional care, building trusted relationships and creating a team that genuinely cares about the people we support.

If you're an experienced care leader ready for your next challenge, we'd love to hear from you.