Registered Care Manager

Home Instead; Highweek; On-site; GBP 34,000 - 45,000; Full time

Job summary

Home Instead in the United Kingdom is seeking a experienced Registered Manager to oversee two domiciliary care operations, ensuring compliance with governing bodies and delivering person-centred care. You will work with the Operations Manager to develop high quality local services and supervise the team to meet care standards.

The role requires extensive care leadership experience, a Level 5 Diploma or equivalent, and the ability to manage payroll, budgets and on-call duties across the community.

Qualifications

• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
• Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
• Drive and motivation to take on a broad role and develop care services.

Responsibilities

• Manage the day-to-day running of two Home Instead offices to ensure compliant service delivery.
• Oversee compliance with regulators, legislation and franchise standards.
• Support recruitment and training of Care Professionals and office staff.
• Lead quality assurance processes and care planning to maintain high standards.
• Handle payroll, budgets and data integrity across platforms.
• Maintain on-call rota and respond to incidents with timely investigations.

Skills

Leadership

People management

Regulatory compliance

Communication skills

Organisation

On-call readiness

Stakeholder management

Education

Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services or equivalent

Tools

Microsoft Office

Google Workspace

Databases

Video conferencing platforms

Job description

• Compensation: GBP 34000 - GBP 45000 - yearly

Job Description

About Us

At Home Instead, we’re not just a care provider we’re a supportive, passionate team dedicated to delivering exceptional, person-centred care. Our mission is to enrich the lives of adults, helping them live independently and with dignity in the comfort of their own homes. We believe in doing things differently, genuinely caring for both our clients and our people, and we’re growing quickly because of it.

Job Purpose

To be accountable for the management of the day to day running of two Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

The Role

• Work closely with the Operations Manager to coordinate the development of a high quality private domiciliary care service for people in the local area.
• Act as the Registered Manager managing the regulated activity for the two offices.
• Oversee compliance with regulators, legislation and Home Instead’s Franchise Standards.
• Promote the highest standards of care and service with a focus on person centred care.
• Manage the process of client acquisition form initial contact to conversion adhering to company policy.
• Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Ensure successful operation of quality control systems and performing quality assurance visits for clients.
• Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
• Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
• Promote a positive culture in line with the Home Instead ethos and values.
• Network in the local community and via digital media to raise awareness of the service.
• Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.
• Support the recruitment and training of Care Professionals and the office team.
• Take part in disciplinary investigations, interviews and meetings following the company policy and in conjunction with advice from the HR Provider.
• Ensure that policies and procedures are adhered to by all employees.
• Support with the management of payroll and budgets.
• Maintain the accuracy and integrity of data across all relevant platforms.
• Keep up to date with changes in legislation and regulations.
• Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframes.
• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
• Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build fantastic working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Passionate about providing the highest quality of care.
• Commercially aware and have strong influencing and negotiating skills.
• Demonstrate achievement of business growth targets.
• Ability to work well and accurately under pressure.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge ofIT Systems with experience ofMicrosoft Office or Google Suite, working with databasesandvirtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process. Post is subject to satisfactory DBS and Reference Checks.