Care Home Receptionist & Front Desk Admin

The Methodist Church in Britain; West Midlands; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

DBS check cost covered

Opportunities to learn and develop

Job summary

The Horse Fair Care Home, run by Avery Healthcare Group, is seeking a bank receptionist to be the first point of contact for visitors and callers. The role combines customer service with reception administration and requires strong communication and computer skills.

You will handle calls, support the General Manager, and keep the reception area tidy, collaborating with Housekeeping. DBS check and proof of right to work in the UK are essential.

Qualifications

• Excellent verbal and written communication skills.
• Confident with using computers.
• Positive, friendly and welcoming attitude.
• Experience with problem-solving and client complaints.
• DBS disclosure check.
• Proof of eligibility to work in the UK.

Responsibilities

• First point of contact for customer service within the home.
• Answering the telephone, responding to enquiries, redirecting calls and recording messages.
• Completing reception-related administration and maintaining databases.
• Providing administrative assistance as required by the General Manager.
• Maintaining the tidiness of the reception area, liaising with Housekeeping.

Skills

Verbal & written communication

Computer literacy

Customer-focused attitude

Problem-solving / handling complaints

Job description

The Horse Fair Care Home, run by Avery Healthcare Group, is seeking a bank receptionist to be the first point of contact for visitors and callers. The role combines customer service with reception administration and requires strong communication and computer skills.

You will handle calls, support the General Manager, and keep the reception area tidy, collaborating with Housekeeping. DBS check and proof of right to work in the UK are essential.