Care Home Receptionist & Front Desk Champion

Avery Healthcare Group; Norwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Mousehold View Care Home in Norwich. You will be the first point of contact, delivering high quality customer service and handling a range of administrative duties to support the home and General Manager.

You will maintain a tidy reception area, answer calls, record messages, manage databases, and liaise with Housekeeping. DBS check will be required and Avery will meet the cost; you must have eligibility to work in the UK.

Qualifications

• Excellent communication skills both verbal and written.
• Positive, friendly, and welcoming attitude.
• Experience with problem-solving and handling client complaints.

Responsibilities

• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Communication skills

Positive attitude

Problem-solving

Job description

Avery Healthcare Group is seeking a warm, enthusiastic Receptionist for Mousehold View Care Home in Norwich. You will be the first point of contact, delivering high quality customer service and handling a range of administrative duties to support the home and General Manager.

You will maintain a tidy reception area, answer calls, record messages, manage databases, and liaise with Housekeeping. DBS check will be required and Avery will meet the cost; you must have eligibility to work in the UK.