Receptionist - Bank

NHS Jobs; Rugeley; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Avery Healthcare is seeking a Receptionist - Bank at Horse Fair Care Home in Rugeley, United Kingdom. The role focuses on delivering professional, high-quality customer service as the first point of contact within the home, while performing admin duties and supporting daily operations.

You will be responsible for answering calls, directing messages, maintaining databases, and ensuring the reception area remains tidy. A positive, welcoming approach is essential to the resident and team experience.

Qualifications

• Excellent verbal and written communication are essential.
• Confident with using computers and basic software.
• A positive, friendly and welcoming attitude.
• Experience handling customer complaints or queries is an advantage.

Responsabilités

• Answer telephone calls and respond to enquiries at reception.
• Direct calls to relevant staff and record messages accordingly.
• Complete reception-related administration and maintain databases.
• Maintain the reception area and liaise with Housekeeping to uphold standards.

Connaissances

Communication skills

Computer literacy

Customer-friendly attitude

Complaint handling

Description du poste

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist - Bank at Horse Fair Care Home in Rugeley If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.