Receptionist - Bank (Care Home) | Champion Caring Service

NHS Jobs; Rugeley; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Avery Healthcare is seeking a Receptionist - Bank at Horse Fair Care Home in Rugeley, United Kingdom. The role focuses on delivering professional, high-quality customer service as the first point of contact within the home, while performing admin duties and supporting daily operations.

You will be responsible for answering calls, directing messages, maintaining databases, and ensuring the reception area remains tidy. A positive, welcoming approach is essential to the resident and team experience.

Qualifications

• Excellent verbal and written communication are essential.
• Confident with using computers and basic software.
• A positive, friendly and welcoming attitude.
• Experience handling customer complaints or queries is an advantage.

Responsabilités

• Answer telephone calls and respond to enquiries at reception.
• Direct calls to relevant staff and record messages accordingly.
• Complete reception-related administration and maintain databases.
• Maintain the reception area and liaise with Housekeeping to uphold standards.

Connaissances

Communication skills

Computer literacy

Customer-friendly attitude

Complaint handling

Description du poste

Avery Healthcare is seeking a Receptionist - Bank at Horse Fair Care Home in Rugeley, United Kingdom. The role focuses on delivering professional, high-quality customer service as the first point of contact within the home, while performing admin duties and supporting daily operations.

You will be responsible for answering calls, directing messages, maintaining databases, and ensuring the reception area remains tidy. A positive, welcoming approach is essential to the resident and team experience.