Receptionist - Bank

The Methodist Church in Britain; West Midlands; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

DBS check cost covered

Opportunities to learn and develop

Job summary

The Horse Fair Care Home, run by Avery Healthcare Group, is seeking a bank receptionist to be the first point of contact for visitors and callers. The role combines customer service with reception administration and requires strong communication and computer skills.

You will handle calls, support the General Manager, and keep the reception area tidy, collaborating with Housekeeping. DBS check and proof of right to work in the UK are essential.

Qualifications

• Excellent verbal and written communication skills.
• Confident with using computers.
• Positive, friendly and welcoming attitude.
• Experience with problem-solving and client complaints.
• DBS disclosure check.
• Proof of eligibility to work in the UK.

Responsibilities

• First point of contact for customer service within the home.
• Answering the telephone, responding to enquiries, redirecting calls and recording messages.
• Completing reception-related administration and maintaining databases.
• Providing administrative assistance as required by the General Manager.
• Maintaining the tidiness of the reception area, liaising with Housekeeping.

Skills

Verbal & written communication

Computer literacy

Customer-focused attitude

Problem-solving / handling complaints

Job description

Bank receptionist post at Horse Fair Care Home, run by Avery Healthcare Group, a care home operator. The role is the first point of contact for visitors and callers, combining customer service with reception administration. Work includes call handling, maintaining databases, supporting the General Manager and keeping the reception area tidy with housekeeping. Applicants need strong written and verbal communication, computer confidence and prior exposure to complaints, plus a DBS check and proof of right to work.

What the job involves

• First point of contact for customer service within the home
• Answering the telephone, responding to enquiries, redirecting calls and recording messages
• Completing reception-related administration and maintaining databases
• Providing administrative assistance as required by the General Manager
• Maintaining the tidiness of the reception area, liaising with Housekeeping

Skills & knowledge

• Excellent verbal and written communication skills
• Confidence in using computers
• Positive, friendly and welcoming attitude
• Previous exposure to problem-solving and client complaints

Checks & eligibility

• DBS disclosure check
• Proof of eligibility to work in the UK

Other

• Commitment to the home's values of caring, supportive, honest, respectful and accountable

What’s offered

• Opportunities to learn and develop throughout your career
• DBS check cost met by Avery Healthcare