Care Home Operations Manager

Leaders in Care; Coventry; Hybrid; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Mileage allowance

Overnight accommodation paid

Protected home-working time

Bonus linked to EBITDA

Job summary

Leaders in Care is recruiting an experienced Operations Manager to oversee a growing portfolio of 7 care homes in the West Midlands. You will lead Registered Managers to improve quality, governance, leadership and commercial performance, with a strong clinical background highly valued.

This role requires hands-on leadership, travelling between services, and a focus on sustaining high clinical standards while supporting managers through inspections and performance improvement plans.

Qualifications

• Significant operational leadership experience within the care home sector.
• Experience overseeing multiple care homes or nursing homes.
• Strong knowledge of CQC regulations, governance and quality assurance.
• Experience supporting and developing Registered Managers.
• Understanding of care home commercial and operational KPIs.
• Clinical operations experience within older people’s care, nursing, complex care or neurological services.

Responsibilities

• Take operational responsibility for a portfolio of care homes, working with Registered Managers to improve quality, governance, leadership and commercial performance.
• Develop strong, accountable Registered Managers who are properly supported and challenged.
• Build stability and consistency across the Registered Manager team in the first 6 months.
• Provide hands-on leadership, coaching and support to Home Managers.
• Drive quality improvement and maintain strong CQC standards.
• Support homes through inspections and policy/governance refreshes.

Skills

Operational Leadership

Governance & QA

CQC Regulations

Team Development

Strategic KPIs

Education

Nursing qualification (advantageous)

Job description

Operations Manager – Care Homes

West Midlands

£80,000-£90,000 + Bonus + Car Allowance

Leaders in Care is exclusively recruiting for an experienced Operations Manager to join a growing care home provider, overseeing a portfolio of 7 homes.

This is an excellent opportunity for an experienced Care Home Operations Manager, Regional Manager or senior operational leader who enjoys being close to their Registered Managers, improving quality and building strong, stable teams.

We are particularly interested in speaking with candidates who have a strong clinical background within older people’s care, nursing homes, complex care or neurological care. Nurse qualification would be highly advantageous.

The Role

As Operations Manager, you will take operational responsibility for a portfolio of care homes, working closely with Registered Managers to improve quality, governance, leadership and commercial performance.

This is not a role where you will simply step into homes and operate as a de facto Registered Manager.

The focus is on creating strong, accountable Registered Managers who feel properly supported, supervised and challenged to deliver excellent outcomes.

During your first 6 months, priorities will include:

• Building stability and consistency across the Registered Manager team
• Providing hands-on leadership, coaching and support to Home Managers
• Improving governance and ensuring actions are properly followed through
• Driving quality improvement and maintaining strong CQC standards
• Supporting homes through CQC and Local Authority inspections
• Reviewing operational performance, KPIs, occupancy and financial results
• Challenging underperformance constructively and putting improvement plans in place
• Supporting the implementation of refreshed policies, processes and governance frameworks
• Ensuring clinical standards remain consistently high
• Creating strong foundations as the portfolio continues to grow

We would like to hear from experienced:

• Operations Managers
• Regional Managers
• Area Managers
• Senior Operations Managers
• Clinical Operations Managers

You will ideally have:

• Significant operational leadership experience within the care home sector
• Experience overseeing multiple care homes or nursing homes
• Strong knowledge of CQC regulations, governance and quality assurance
• Experience supporting and developing Registered Managers
• A strong understanding of care home commercial and operational KPIs
• Clinical operations experience within older people’s care, nursing, complex care or neurological services
• The confidence to challenge performance while maintaining a supportive leadership style
• Experience supporting services through inspections and quality improvement
• A nursing qualification would be a significant advantage

The Package:

• £80,000-£90,000 salary
• Performance-related bonus linked to EBITDA
• Car allowance
• Mileage allowance
• Overnight accommodation paid when required
• Protected home-working time
• Excellent opportunity to influence the development of a growing care home portfolio

Location & Travel:

We are particularly looking for someone based in the West Midlands who is comfortable travelling regularly between services.

The role will typically involve approximately 3-4 days per week across the homes, with protected time to work from home.

Why Consider This Role?

There is a genuine opportunity here to make your mark.

The organisation wants its Registered Managers to feel supported and empowered while also having clear accountability around quality, governance, people and commercial performance.

You’ll have the autonomy to get back to the fundamentals of good care home operations, strengthen the management structure and help create a consistent operating model as the organisation continues to grow.