Operations Manager Care Homes

Willing Recruitment; Norwich; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

Induction programme

Training and development

Employee Assistance Programme

Annual leave increases with service

Job summary

Willing Recruitment in Norwich is seeking an NMC-registered nurse leader to oversee a portfolio of care homes. You'll work with Home Managers to improve outcomes, support teams, and ensure services consistently meet high standards of care while achieving quality and commercial objectives.

The successful candidate will lead operational performance, monitor regulatory compliance with CQC and adult social care standards, and build strong stakeholder relationships to drive occupancy, budgets and

Qualifications

• Registered Nurse with an active NMC PIN (RGN or RMN).
• Proven operational management experience within care homes.
• Strong knowledge of CQC regulations and adult social care standards.

Responsibilities

• Support the operational performance of a portfolio of care homes.
• Work closely with Home Managers to drive quality improvements and service excellence.
• Monitor compliance with CQC regulations and company policies.
• Support homes to achieve occupancy, budget, and performance targets.
• Analyse operational data and implement improvement plans where required.
• Support recruitment, retention, and development of management teams.
• Conduct regular service visits, audits, and performance reviews.
• Build strong relationships with residents, families, healthcare professionals, and regulators.
• Ensure services deliver safe, effective, and person-centred care.
• Support the implementation of organisational strategies and business objectives.

Skills

NMC PIN

Leadership

Stakeholder management

Data analysis

Budget management

Education

Nursing qualification (RN/RGN/RMN)

Job description

£65,000 per annum + Bonus Scheme + Car Allowance

NMC Registered Nurse Required

Ready to take the next step in your operational leadership career?

This is a fantastic opportunity for a nurse-qualified leader who enjoys working closely with Home Managers to improve outcomes, support teams, and ensure services consistently deliver exceptional standards of care. You'll play a key role in monitoring operational performance, supporting regulatory compliance, and helping services achieve both quality and commercial objectives.

The successful candidate will be a confident leader with a strong understanding of the care home sector, experience managing operational performance, and the ability to build positive relationships with a wide range of stakeholders.

What We’re Looking For

• Registered Nurse (RGN or RMN) with an active NMC PIN
• Full UK driving licence
• Proven operational management experience within the care home sector
• Experience supporting multiple care homes or services
• Strong knowledge of CQC regulations and adult social care standards
• Strong understanding of financial management, budgets, and operational performance
• Experience supporting quality improvement and managing service performance
• Excellent communication and stakeholder management skills
• Ability to analyse data and implement effective action plans

What’s On Offer

• A highly competitive salary of £85,000 per annum
• Attractive performance-related bonus scheme rewarding your impact
• Generous car allowance to support your regional role
• Comprehensive induction programme to set you up for success from day one
• Continuous training and development opportunities to support your career progression
• Access to an Employee Assistance Programme (EAP) for additional support
• Annual leave that increases with length of service

Key Responsibilities

• Support the operational performance of a portfolio of care homes
• Work closely with Home Managers to drive quality improvements and service excellence
• Monitor compliance with CQC regulations and company policies
• Support homes to achieve occupancy, budget, and performance targets
• Analyse operational data and implement improvement plans where required
• Support recruitment, retention, and development of management teams
• Conduct regular service visits, audits, and performance reviews
• Build strong relationships with residents, families, healthcare professionals, and regulators
• Ensure services deliver safe, effective, and person-centred care
• Support the implementation of organisational strategies and business objectives

All appointments are subject to safer recruitment requirements, including an enhanced DBS check, satisfactory references, and verification of the right to work in the UK.

Reference: WILL260052/DB

Operations Manager Care Homes • Norwich, United Kingdom