Care Coordinator/Supervisor

Bluebird Care Durham North; Basingstoke; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Career progression opportunities

Pension scheme

Ongoing training and development

Staff discounts

Job summary

Bluebird Care North Hampshire & West Berkshire is seeking a dedicated Care Coordinator/Supervisor in Basingstoke. You’ll coordinate care staff, manage referrals, and ensure care plans are followed, with a supportive leadership team and ongoing training.

The role requires a permanent Right to Work in the UK, a full driving licence, and a passion for high-quality domiciliary care. Monday–Friday, 8:30am–5pm, with potential on-call duties.

Qualifications

• Must be caring and compassionate toward people needing care.
• Office-based, Monday to Friday 8:30am–5pm.
• Full UK driving licence with access to own vehicle.
• Excellent IT skills and ability to communicate clearly.
• Two years’ experience in domiciliary care; NVQ3 preferred.
• Permanent UK Right to Work.

Responsibilities

• Liaise with Lead Coordinator/Registered Manager to ensure appropriate staffing and coverage.
• Assist in enrolment/recruitment of new employees.
• Allocate and process new customer referrals for care and support.
• Process changes to customers’ care needs promptly.
• Ensure adequate cover to deliver care on time and per care plans.
• Prepare reports for the Registered Manager.
• Participate in out-of-hours on-call rota after training.

Skills

Excellent IT skills

Customer service

Full UK driving licence

2 years domiciliary care experience

Education

NVQ3 in health and social care (preferred)

Tools

MS Office

Job description

• Salary details: £28000 - £32000 per annum

• Location: Basingstoke, Newbury & Hook
• Contract type: Office
• Salary details: £28000 - £32000 per annum

Care Coordinator/Supervisor

Basingstoke

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our Care Team as a Care Coordinator/Supervisor, to help us set the standard.

As a Care Coordinator/ Supervisor, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

You must hold a permanent, unrestricted Right to Work in the UK

Responsibilities

• Liaise with the Lead Coordinator and/or Registered Manager to ensure the right number of care professionals, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care professional sickness, absenteeism or holidays.
• Support in the enrolment/recruitment of new employees
• Allocate and process new customer referrals for care and support promptly and effectively.
• Process changes to customers’ required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Carry out general office duties. Prepare reports as required by the Registered Manager.
• Take part in the out-of-hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.

Benefits

• £28,000pa to £32,000pa dependant on experience
• 28,days paid annual leave including bank holidays
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme
• Free annual MOT on your car
• Unlimited referral programme earning you £310 per successful referral

Requirements

• You must be caring and compassionate towards people in need of care and support those who require these services
• Office-based Monday - Friday 8.30am - 5pm
• A full UK driving licence with access to your own vehicle
• Excellent IT skills
• Provide excellent customer service with a smile, being supportive and calm, you’ll be highly organised and enjoy communicating with your colleagues and customers.
• You must have at least 2 years of experience working in domiciliary care an NVQ3 in health and social care is preferred
• Show initiative and complete agreed actions, working as part of our team to achieve business outcomes together
• A proactive and enthusiastic attitude with a drive to continually learn and improve.
• Must hold a permanent, unrestricted Right to Work in the UK
• Be an ambassador for Bluebird Care and always align with our vision to always make our customers smile by creating a respectful environment where outstanding care professionals feel valued and are supported to deliver outstanding care

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care North Hampshire & West Berkshire is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.