Care Coordinator/ Supervisor

Bluebird Care; Basingstoke; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave including bankhol

Pension scheme

Professional development and training

Unlimited referral programme £310 per

Free annual MOT on your car

Ongoing leadership support

Job summary

Bluebird Care North Hampshire & West Berkshire is seeking a Care Coordinator/Supervisor to help our team grow and deliver outstanding domiciliary care. You will liaise with the Lead Coordinator and Registered Manager to ensure adequate staffing and to arrange cover for sickness or holidays.

This role requires at least 2 years of domiciliary care experience, a full UK driving licence, strong IT skills, and a commitment to high-quality customer service.

Qualifications

• At least 2 years of experience in domiciliary care.
• An NVQ3 in health and social care is preferred.
• Full UK driving licence with access to own vehicle.
• Excellent IT skills and a commitment to high-quality customer service.

Responsibilities

• Liaise with the Lead Coordinator and/or Registered Manager to ensure the right number of carers are recruited with the right skills mix.
• Arrange cover for sickness, absenteeism or holidays.
• Support enrolment/recruitment of new employees.
• Allocate and process new customer referrals promptly and effectively.
• Process changes to customers' required care and support needs.
• Ensure adequate cover to deliver care on time and per care plans.
• Carry out general office duties and prepare reports.
• partake in out-of-hours on-call rota after training and assessment.

Skills

Driving licence

IT skills

Domiciliary care experience

Customer service

Right to Work in UK

Education

NVQ3 in health and social care

Job description

We're the best at what we do and it's all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we're looking for a caring and dedicated person to join our Care Team as a Care Coordinator/Supervisor, to help us set the standard. As a Care Coordinator/ Supervisor, you'll help our team grow, support our colleagues, and make a real difference every day. If you're someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong. Responsibilities

Bluebird Care North Hampshire & West Berkshire is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

• Liaise with the Lead Coordinator and/or Registered Manager to ensure the right number of care professionals, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care professional sickness, absenteeism or holidays.
• Support in the enrolment/recruitment of new employees
• Allocate and process new customer referrals for care and support promptly and effectively.
• Process changes to customers' required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Carry out general office duties. Prepare reports as required by the Registered Manager.
• Take part in the out-of-hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
  You must be caring and compassionate towards people in need of care and support those who require these services
• A full UK driving licence with access to your own vehicle
• Excellent IT skills
• Provide excellent customer service with a smile, being supportive and calm, you'll be highly organised and enjoy communicating with your colleagues and customers.
• You must have at least 2 years of experience working in domiciliary care an NVQ3 in health and social care is preferred
• Show initiative and complete agreed actions, working as part of our team to achieve business outcomes together
• A proactive and enthusiastic attitude with a drive to continually learn and improve.
• Must hold a permanent, unrestricted Right to Work in the UK
• Be an ambassador for Bluebird Care and always align with our vision to always make our customers smile by creating a respectful environment where outstanding care professionals feel valued and are supported to deliver outstanding care
  If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.
• £28,000pa to £32,000pa dependant on experience
• 28,days paid annual leave including bank holidays
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme
• Free annual MOT on your car
• Unlimited referral programme earning you £310 per successful referral