Care Coordinator - Local Impact & Team Support

Helping Hands Homecare, Inc.; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

Helping Hands Homecare, Inc. in Hereford is seeking a Care Coordinator to keep extraordinary care running smoothly. You’ll work closely with the Branch Care Manager, supporting carers, customers, and the wider community to ensure visits are well-planned and staff feel supported.

You will manage care plans, recruit and onboard new carers, supervise practice, and help grow branch activity while upholding regulatory standards and compassionate care.

Qualifications

• A Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Strong understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision-making

People-first approach

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Homecare, Inc. in Hereford is seeking a Care Coordinator to keep extraordinary care running smoothly. You’ll work closely with the Branch Care Manager, supporting carers, customers, and the wider community to ensure visits are well-planned and staff feel supported.

You will manage care plans, recruit and onboard new carers, supervise practice, and help grow branch activity while upholding regulatory standards and compassionate care.