Care Coordinator: On-Call Support & Client Matching

Catalyst Care Group; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Job summary

Leaf Complex Care, part of the Catalyst Care Group, is seeking a Care Coordinator to ensure smooth service delivery across Somerset. You will support clients and clinicians, matching clinician availability to client requirements and handling queries while upholding care standards and compliance.

Working with Transforming Care, Account Management and Sales teams, you’ll contribute to business growth and client satisfaction, with on-call duties included and paid on top of salary.

Qualifications

• NVQ Level 2 in Health and Social Care (desirable).
• Experience in the healthcare sector, preferably in coordination or administrative roles.
• Strong communication, organisational, and multitasking skills.
• Confident using Microsoft Word, Outlook, and Excel.
• Ability to work in a fast-paced environment handling multiple queries.
• Full UK driving license.

Responsibilities

• Coordinate staffing solutions to meet client requirements across care services.
• Manage and respond to all incoming client and clinician inquiries efficiently.
• Collaborate with internal teams to support smooth and compliant operations.
• Match clinicians' skills and availability to client needs.
• Maintain accurate records and ensure adherence to company procedures and regulations.
• Support service improvement and promote positive relationships with clients and staff.

Skills

Communication

Organisational skills

Multitasking

Microsoft Office

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Outlook

Excel

Job description

Leaf Complex Care, part of the Catalyst Care Group, is seeking a Care Coordinator to ensure smooth service delivery across Somerset. You will support clients and clinicians, matching clinician availability to client requirements and handling queries while upholding care standards and compliance.

Working with Transforming Care, Account Management and Sales teams, you’ll contribute to business growth and client satisfaction, with on-call duties included and paid on top of salary.