Care Manager - Lead High-Impact Community Care

Helping Hands Home Care; Hereford; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

25 days' annual leave (rising to 27)

Blue Light Card discounts

Employee assistance programme

Support with nationally recognised %23

Refer-a-friend bonus scheme

Diversity and inclusion

Job summary

Helping Hands Home Care in Hereford is seeking a Registered Care Manager to lead delivery of exceptional care in the local community. You will guide teams, uphold quality standards, and ensure safe, personalised support for customers while driving growth with heart and confidence.

The role requires strong leadership, regulatory knowledge, and relationship-building with healthcare professionals and partners.

Qualifications

• Experience leading teams and driving performance.
• Excellent communication and relationship-building skills.
• Strong budget management and KPI experience.
• Understanding regulatory requirements and governance.
• Ability to work with external partners and contractors.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a "right first time" culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands' reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

Skills

Leadership

Team management

Communication

Budget management

Regulatory knowledge

Quality & compliance

Data-driven decisions

Stakeholder relations

Strategic planning

Problem solving

Education

Level 5 qualification in Leadership and Management for Care

Job description

Helping Hands Home Care in Hereford is seeking a Registered Care Manager to lead delivery of exceptional care in the local community. You will guide teams, uphold quality standards, and ensure safe, personalised support for customers while driving growth with heart and confidence.

The role requires strong leadership, regulatory knowledge, and relationship-building with healthcare professionals and partners.