Care Coordinator: Lead Local Care & Team Growth

Helping Hands Home Care; Cardiff; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

Blue Light Card

Employee assistance programme

Qualifications support

Refer-a-friend bonus

Inclusive culture

Job summary

Helping Hands Home Care in Cardiff is seeking a Branch Care Supervisor to support the Branch Care Manager in delivering exceptional care across the local area. You’ll allocate carers, supervise staff, and help recruit and onboard new carers to strengthen the branch’s capacity and community impact.

You’ll review care plans and ensure services reflect customers’ needs and wellbeing, while promoting excellent customer service and local engagement.

Qualifications

• Level 3 Diploma in Adult Care required or willingness to work towards.
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW standards and best practice.

Responsibilities

• Support the Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively for consistent, high-quality support.
• Complete supervisions and observations on time.
• Help recruit and onboard new carers.
• Review and update care plans to reflect customer needs.
• Look for opportunities to grow the branch and community impact.
• Champion brilliant customer service in every interaction.

Skills

Supervisory experience

Care sector experience

Driving license

Strong communication

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Cardiff is seeking a Branch Care Supervisor to support the Branch Care Manager in delivering exceptional care across the local area. You’ll allocate carers, supervise staff, and help recruit and onboard new carers to strengthen the branch’s capacity and community impact.

You’ll review care plans and ensure services reflect customers’ needs and wellbeing, while promoting excellent customer service and local engagement.