Care Team Lead — Local Community Care & Growth

Helping Hands Home Care; Hereford; On-site; GBP 28,000 - 29,000; Full time

Job summary

Helping Hands Home Care in Hereford is seeking a dedicated team member to support the Branch Care Manager in delivering exceptional home care across the local area. You will help allocate carers, supervise staff, and recruit on board new carers to strengthen capacity and community impact.

Maintaining up-to-date care plans that reflect customer needs and wellbeing, you will identify opportunities to grow the branch and ensure every customer interaction is kind and well managed.

Qualifications

• A Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW regulatory standards and best practice.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision-making

People-first approach

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Hereford is seeking a dedicated team member to support the Branch Care Manager in delivering exceptional home care across the local area. You will help allocate carers, supervise staff, and recruit on board new carers to strengthen capacity and community impact.

Maintaining up-to-date care plans that reflect customer needs and wellbeing, you will identify opportunities to grow the branch and ensure every customer interaction is kind and well managed.