Care Coordinator - Growth & Community Impact

Midshires Care Limited; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Job summary

Helping Hands is seeking a Care Coordinator to keep extraordinary care running smoothly in Birmingham. You’ll work with the Branch Care Manager to support carers, customers and the community, ensuring visits are well-planned and customers receive reliable care.

You will help recruit, onboard and supervise carers, review care plans, and foster a culture of excellent customer service with on-call support as per the branch rota.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a people-first approach.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Strong communication skills

Decision-making

People-first approach

Supervisory experience

Education

A Level 3 Diploma in Adult Care (or willingness to work towards it)

Job description

Helping Hands is seeking a Care Coordinator to keep extraordinary care running smoothly in Birmingham. You’ll work with the Branch Care Manager to support carers, customers and the community, ensuring visits are well-planned and customers receive reliable care.

You will help recruit, onboard and supervise carers, review care plans, and foster a culture of excellent customer service with on-call support as per the branch rota.