Care Coordinator - NHS LES & MDT Support

The Methodist Church in Britain; West Wick; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Career development opportunities

Job summary

Cornerstone Practice and Healthcare is seeking a proactive Care Coordinator to work across four surgeries, supporting the LES portfolio, MDT activity and End of Life Care coordination. The role involves data verification, contract compliance and handling patient queries, with a focus on accurate coding and timely claims processing.

Applicants should have NHS/admin experience, strong communication skills and familiarity with EMIS Web or similar systems.

Qualifications

• 5 GCSEs at grade C/4 or above including Maths and English Language, or equivalent experience.
• NVQ level 3 or above in business administration, health and social care or a related field, or equivalent knowledge.
• Understanding of data protection legislation and patient confidentiality.

Responsibilities

• Keep up to date with contract requirements and align administrative processes with LES specifications, including the LTC LES.
• Submit claims accurately and within required timeframes.
• Run data verification checks and correct coding to secure payment and quality.
• Use population health tools and EMIS searches to identify and batch-code patient cohorts.
• Coordinate delivery of Holistic Health Assessments and LES activity against targets, flagging shortfalls to the Quality Manager.
• Organise Multidisciplinary Team meetings, including scheduling, agendas, recorded actions and follow-up.
• Act as the administrative link for End of Life Care coordination and wider healthcare partners.
• Support housebound patient nursing visits and clinic bookings.
• Prepare monthly nursing clinics, identify provision gaps and arrange approved additional cover.
• Monitor and report performance against targets.
• Record and address patient feedback and complaints, and handle patient and carer queries by phone and in person.
• Support colleagues in using correct resources and identify training needs.

Skills

Communication skills

Organisational skills

Attention to detail

Time management

Literacy and numeracy

Education

GCSEs including Maths and English

NVQ Level 3 or above in related field

Tools

EMIS Web

Microsoft Office

Job description

Cornerstone Practice and Healthcare is seeking a proactive Care Coordinator to work across four surgeries, supporting the LES portfolio, MDT activity and End of Life Care coordination. The role involves data verification, contract compliance and handling patient queries, with a focus on accurate coding and timely claims processing.

Applicants should have NHS/admin experience, strong communication skills and familiarity with EMIS Web or similar systems.