Care Coordinator

Confidential; West of England, Bath; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Health Cash Plan

Four wellness days per year

Birthday day off

Group Life Insurance

Group Critical Illness Cover

Income Protection Cover

Job summary

Leaf Complex Care, part of the Catalyst Care Group, is hiring a Care Coordinator in Bristol. You will manage daily staffing, support clients and clinicians, and help ensure smooth service delivery in a busy team.

The role involves handling inquiries, matching clinicians to client needs, and staying compliant with care standards. On-call duties are required and paid on top of the base salary, with 37 hours per week.

Qualifications

• Experience in healthcare coordination or administrative roles.
• Strong communication and multitasking skills.
• Full UK driving licence.
• NVQ Level 2 in Health and Social Care (desirable).

Responsibilities

• Coordinate staffing solutions to meet client requirements across care services.
• Manage and respond to all incoming client and clinician inquiries efficiently.
• Collaborate with internal teams to support smooth and compliant operations.
• Match clinicians' skills and availability to client needs.
• Maintain accurate records and ensure adherence to company procedures and regulations.
• Support service improvement and promote positive relationships with clients and staff.

Skills

Healthcare coordination

Communication

Organisational skills

Microsoft Word/Outlook/Excel

Driving licence

Education

NVQ Level 2 Health and Social Care (desirable)

Tools

Microsoft Word

Outlook

Excel

Job description

Care Coordinator

Location: Bristol

Job Types: Full time, Permanent

Hours: 37 hours per week

Salary: 25,000 - 28,000 plus oncall bonus

On-call may be required, which would be paid on top of the salary.

Join a supportive and passionate team at Leaf Complex Care, part of the Catalyst Care Group, providing exceptional person-centred care across Bristol. As a Care Coordinator, you'll play a key role in ensuring smooth service delivery, supporting both clients and clinicians, and helping the organisation continue to grow and thrive.

About the Role

As a Care Coordinator, you'll be responsible for managing daily staffing operations and providing outstanding service to clients and clinicians. You'll handle all incoming queries, ensure timely responses, and accurately match clinicians to client requirements while maintaining compliance with company policies and care standards.

Working closely with the Transforming Care, Account Management, and Sales teams, you'll contribute to business growth and client satisfaction. The role also includes participating in the on-call rota as part of your regular duties.

Key Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond to all incoming client and clinician inquiries efficiently
• Collaborate with internal teams to support smooth and compliant operations
• Match clinicians' skills and availability to client needs
• Maintain accurate records and ensure adherence to company procedures and regulations
• Support service improvement and promote positive relationships with clients and staff

About You

• NVQ Level 2 in Health and Social Care (desirable)
• Experience in the healthcare sector, preferably in coordination or administrative roles
• Strong communication, organisational, and multitasking skills
• Confident using Microsoft Word, Outlook, and Excel
• Ability to work in a fast-paced environment handling multiple queries
• Full UK driving license

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritize sourcing and placing diverse candidates with our clients, recognizing that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.