Care Coordinator, Somerset

Olive Recruit; Weston-super-Mare; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Health Cash Plan

Four wellness days per year

Birthday day off

Group Life Insurance

Group Critical Illness Cover

Income Protection Cover

Job summary

Leaf Complex Care, part of the Catalyst Care Group, is seeking a Care Coordinator in Weston-super-Mare to oversee day-to-day staffing and service delivery, ensuring clinicians meet client needs in line with policies.

The role involves coordinating across teams, handling queries, maintaining records, and supporting service improvements. 37 hours weekly, with on-call duties and a salary of £25,000-£28,000.

Qualifications

• NVQ Level 2 in Health and Social Care (desirable).
• Healthcare sector experience in coordination or admin roles.
• Strong communication, organisational, and multitasking skills.
• Proficient with Microsoft Word, Outlook and Excel.
• Full UK driving licence.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond promptly to all incoming client and clinician queries
• Match clinicians skills, experience, and availability to client needs
• Work collaboratively with internal teams to ensure compliant and effective service delivery
• Maintain accurate records in line with company procedures and regulatory requirements
• Support service improvement and build positive relationships with clients and staff

Skills

Health & Social Care

Coordination experience

Communication

Organisational skills

Fast-paced environment

UK Driving Licence

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Outlook

Excel

Job description

Care Coordinator

Location: Weston-super-Mare

Job Types: Full time, Permanent

Hours: 37 hours per week

Salary: £25,000- £28,000

On-call may be required which would be paid on top of the salary.

Join a supportive and passionate team at Leaf Complex Care, part of the Catalyst Care Group, delivering exceptional, person-centred care across Somerset. As a Care Coordinator, you will play a vital role in ensuring smooth service delivery, supporting both clients and clinicians, and contributing to the continued growth and success of the organisation.

About The Role

As a Care Coordinator, you will be responsible for the day-to-day coordination of staffing and service delivery. You will act as a key point of contact for both clients and clinicians, managing queries efficiently and ensuring the right clinicians are matched to client needs in line with company policies and care standards.

Working closely with the Transforming Care, Account Management, and Sales teams, you will help maintain high levels of client satisfaction while supporting business growth. The role also includes participation in the on-call rota as part of your regular duties.

Key Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond promptly to all incoming client and clinician queries
• Match clinicians skills, experience, and availability to client needs
• Work collaboratively with internal teams to ensure compliant and effective service delivery
• Maintain accurate records in line with company procedures and regulatory requirements
• Support service improvement and build positive relationships with clients and staff

About You

• NVQ Level 2 in Health and Social Care (desirable)
• Experience within the healthcare sector, ideally in a coordination or administrative role
• Strong communication, organisational, and multitasking skills
• Confident using Microsoft Word, Outlook, and Excel
• Ability to work effectively in a fast-paced environment
• Full UK driving licence

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

About Leaf Complex Care

At Leaf Complex Care, we provide high-quality, comprehensive care services through trusted experts, alongside cost-effective training for health and social care professionals and organisations.

Our vision is to humanise health and social care and to be the most clinician-centric organisation and a great place to work. We are people-led, placing our team, clinicians, clients, and those we support at the heart of every decision we make. We exist to positively impact lives and deliver care that truly makes a difference.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.