Care Coordinator

Homeinsteadcare; Tye; On-site; GBP 22,000 - 30,000; Full time

Job summary

Home Instead is seeking a Care Coordinator who will real-time coordinate and optimise care plans, staying closely aligned with families, care staff and healthcare providers. You will monitor outcomes, maintain detailed client records, and communicate scheduling changes promptly. The role requires GCSEs, scheduling software proficiency, and a valid driving licence.

DBS check may be required. You will work with the Care Manager and team to identify client needs, participate in meetings, and ensure

Qualifications

• GCSEs including Maths and English are required.
• Proficiency with scheduling software and Microsoft Office.
• Valid driving licence and access to own vehicle may be required.

Responsibilities

• Coordinate and optimise care plans in real-time with families, care staff, and healthcare providers.
• Proactively monitor and adjust care plans to improve client outcomes.
• Maintain meticulous client records and care documentation, ensuring accuracy and compliance.
• Collaborate with the Care Manager and team to address client needs and concerns.
• Respond to schedule changes and communicate with all parties to keep care delivery running smoothly.
• Manage administrative tasks including data entry and report generation.
• Provide professional telephone support to clients and families.
• Contribute to the On Call rota to ensure continuity of care during critical moments.
• Champion compliance with healthcare regulations and company policies.

Education

GCSEs including Maths and English

Tools

Scheduling software

Microsoft Office

Driving licence

Job description

Key Responsibilities:

• Coordinate and optimise care plans in real-time, working closely with families, care staff, and healthcare providers to ensure clients receive seamless, person-centred support
• Proactively monitor and adjust care plans to deliver optimal client outcomes, taking ownership of continuous improvement
• Maintain meticulous, up-to-date client records and care documentation, ensuring accuracy and compliance at all times
• Collaborate dynamically with the Care Manager and wider team to identify and address emerging client needs and concerns
• Respond swiftly to schedule changes and communicate effectively with all relevant parties, keeping the care delivery running smoothly
• Manage administrative tasks with precision, including data entry and report generation, supporting the broader care mission
• Provide professional and friendly telephone support, often being the first point of contact for clients and families
• Contribute to the On Call rota as required, ensuring continuity of care during critical moments
• Champion compliance with healthcare regulations and company policies, safeguarding the people we serve
• Actively participate in team meetings and drive improvements to care delivery processes, growing your expertise alongside the team
• Coordinate with local healthcare providers and community resources, building relationships that enhance client outcomes

Exceptional problem-solving abilities

Demonstrated capacity to analyse complex situations, identify practical solutions, and make sound decisions in real-time, particularly in dynamic and demanding environments

Strong interpersonal and collaborative skills

Proven ability to build effective relationships with clients, families, healthcare professionals, and colleagues; excellent communication skills with the capacity to interact with empathy and professionalism across all levels

Proven ability to thrive under pressure

Experience managing multiple competing priorities, responding calmly to challenging situations, and maintaining composure whilst delivering high-quality care coordination

Qualifications and Experience

• Previous experience in care coordination, scheduling, or healthcare administration, preferably in a fast-paced care setting
• Proficiency in scheduling software and Microsoft Office programmes
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications
• Keen attention to detail and accuracy in record-keeping and documentation
• Knowledge of healthcare regulations and standards
• Valid driving licence and access to own vehicle, as local travel will be required
• Willingness to undergo a DBS check and any required training
• Experience in office administration is desirable

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.